👋 Hi, I’m Hatem Elmahdy. I’m a customer service professional with over 3 years of experience in the call center industry, including roles at Booking.com and EtihadWE. I specialize in handling customer inquiries through email, live chat, and phone, with a strong focus on creating smooth and efficient customer experiences.
📌 Key Achievements:
Successfully handled complex travel and accommodation cases at Booking.com for nearly 1.5 years.
Resolved hundreds of customer issues daily through both live chat and email at EtihadWE, consistently exceeding performance targets.
Fluent in Arabic and English, and currently studying Spanish to become trilingual.
Planning to pursue a Master’s in Tourism and Hospitality Management in Spain, aiming to bring multicultural customer support experience to the hospitality industry.
I’m currently looking for remote or part-time roles where I can leverage my communication skills and multilingual background. Let’s connect!More...
Fernanda Oliveira
Digital Marketing Specialist@fesiol
Verified
Fernanda Oliveira is a seasoned Digital Marketing Specialist with over 10 years of experience. With a solid background in the digital marketing landscape, she has honed her skills in areas such as SEO, SEM, CRO, content creation, social media management, and email marketing. Fernanda is known for her ability to create effective and innovative digital marketing strategies that drive growth and enhance brand visibility. Her expertise also extends to web analytics, allowing her to make data-driven decisions that optimize marketing performance. Fernanda holds a degree in Graphic Design and an MBA in Marketing Management, and she continues to stay abreast of industry trends and advancements. She has worked on projects across various industries and scales, including major brands like General Motors, Rolex, HP, and Corteva.More...