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Work Background
Strathcona Regional DistrictManager, Information Technology
Sep. 2022 - Feb. 2025Campbell River, British Columbia, CanadaAs IT Manager, I spearheaded strategic planning and budget management, aligning IT service delivery with organizational goals. I successfully led cross-functional teams and managed complex projects, ensuring timely and efficient outcomes. Notably, I upgraded and managed firewalls and resolved critical network visibility issues, ensuring seamless connectivity across all systems.
Strathcona Regional DistrictInformation Technology Support Technician I
Nov. 2020 - Sep. 2022Detail-oriented IT Support Technician with experience in troubleshooting hardware and software issues. Proficient in providing technical assistance, maintaining IT inventory, and ensuring efficient operation of computer systems. Skilled in documenting procedures and creating user-friendly guides.
District of SaanichHelp Desk Technician
Nov. 2016 - Nov. 2020Victoria, British ColumbiaEnsures proper computer operations so that end users can accomplish their business tasks. Troubleshoot, prioritize and escalate problems when required. Creates and manages user accounts in Novell ConsoleOne and Active Directory. Manages device inventory including desktop, mobile solutions and printers. Created and managed printers using the Novell iPrint manager.
Quartech Systems Ltd.Systems Support Specialist
Aug. 2014 - Mar. 2016Victoria, BCMaintain, support and document the Victoria office infrastructure. Provide primary technical support of employees and contractors in the Victoria and Burnaby offices. While working with Quartech, I assisted in the implementation and rollout of O365, Spiceworks, Dell enterprise wireless network. Assisted server room move and office renovation/move.
The Mountain Bike LifeCreator - Director
Jun. 2012 - Sep. 2015Victoria, BCThe Mountain Bike Life is a co-operative lifestyle blog dedicated to bringing fresh and original content to mountain bikers around the globe. In 2012, recruited 12 bloggers from the UK, Australia, Canada and the US. Created publishing standards, established writing schedule and managed ongoing recruiting of contributors. Create and maintain site standards. Manage the team, edit and publish all posts, manage all social media, branding and marketing initiatives. Unique views grew over 500% in our first year and we had the 2nd largest mountain biking community on Google+.
Royal Roads UniversitySupport Analyst
Mar. 2005 - Feb. 2014Victoria, BCAccountable for supporting the University's office and distributed learning tools, corporate applications and the intranet system. Developed money saving open source ticket tracking software to establish campus wide use. Championed the search function for the new computer services website allowing users to search our knowledgebase to independently identify and resolve hardware and software issues reducing support time for users and technicians. Royal Roads University is leading the way in distance learning, pushing the moodle platform further than anyone. At any time we supported over 3000 students, staff and faculty located on campus and around the world.
Custom House Global Foreign ExchangeSystem Support Specialist
Jan. 2004 - Dec. 2005Victoria, BCAs part of the Systems team, configured and deployed Windows based workstations and provided excellent customer support to staff located around the world requiring 24/7/365 coverage. Identified, sourced and purchased hardware and software, setting up user accounts in Active Directory. Provided face to face support for users in head office and phone/email support to branch level users in Canada, China, Australia and the UK. Microsoft Live Meeting Administrator and managed all the cell phones for the Canadian Branches and Head Office.
ConvergysTechnical Support Associate
Jan. 2002 - Dec. 2004Kamloops, BCAssisted team leader, provided feedback and advice relating to support tools. Accountable for providing incoming tier 1 and 2 technical support for a top rated cable Internet service provider and a major PC manufacturer. This position enhanced my teamwork and customer service skills.
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