Highly motivated IT professional with 22 years of experience delivering top-notch remote IT support and exceptional customer service. Proven ability to quickly troubleshoot complex technical issues. Technical expertise includes setup, configuration, and deployment of Windows and Apple computers, peripherals, and A/V equipment. Proficient in Active Directory, Exchange, Remote Administrator, Office 365 admin, Microsoft Teams, Scale, Barracuda firewall, Connectwise, and Spiceworks. Managed device inventory, including desktops, mobile solutions, and printers.More...