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Network Power<100 people
Roles
🔥100%
Startup Founder
🧑‍🔬100%
Engineer
🧨100%
Consulting
Geos
🇬🇧100%
United Kingdom
Work Background
Data Analyst II & Salesforce Administrator
HWMG - Hawaii-Western Management Group, Inc.Data Analyst II & Salesforce Administrator
Mar. 2021 - Mar. 2023Honolulu, Hawaii, United StatesIn-charge of continuous improvement and future-proofing efforts for the newly-implemented Salesforce CRM focused on Data Management, Governance and Analytics strategies, and automation of business process workflows in support of HMAA's growth and retention initiatives. Upskilled end users on use of automation tools and maintaining data integrity. Led ad hoc Big Data analysis and processing efforts in Operations. HWMG is a third-party administrator for Hawaii Medical Assurance Association (HMAA).
Data Analyst, Growth Operations
HWMG - Hawaii-Western Management Group, Inc.Data Analyst, Growth Operations
Jan. 2020 - Jan. 2021Honolulu, HIFacilitated ETL processes and managed data for new Salesforce CRM implementation. Designed and built (1) business analytics templates that automated Sales financial reporting & modeling, and (2) business operations tools that automated and improved throughput of business forms. Trained employees on use and maintenance of said tools.
Jr. Systems Administrator, Information Systems
HWMG - Hawaii-Western Management Group, Inc.Jr. Systems Administrator, Information Systems
Dec. 2018 - Dec. 2019Honolulu, HILed upgrade efforts for end user operating systems and applications, supported individuals through change leading to 100% adoption.
Accounts Payable Coordinator
Hawaiian Host, Inc.Accounts Payable Coordinator
Aug. 2016 - Dec. 2018Honolulu, HIMaintained Vendor database and handled disbursements. Updated business forms for ease of use, improved data collection, and automated calculations streamlining the payables submission process.
Customer Service / Accounting Clerk
Hawaiian Host, Inc.Customer Service / Accounting Clerk
Apr. 2016 - Jul. 2016
Business Teller
Bank of HawaiiBusiness Teller
Apr. 2014 - Sep. 2015Honolulu, Hawaii
Real Time Analyst, Workforce Management
Sitel GroupReal Time Analyst, Workforce Management
Jan. 2013 - Jan. 2014Philippines• Coordinated appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. • Performed root-cause analysis to determine and quantify reasons for forecast variance and recommended changes to enhance forecast accuracy and effectiveness. • Adjusted intraday forecasts based on business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. • Generated and analyzed reports resulting in recommendations in support of operations to achieve the business objectives while maximizing efficiency, financial capability, and productivity. • Facilitated real-time discussions re: strategies with corporate command center analysts in North America.
Customer Service Representative
SitelCustomer Service Representative
Mar. 2012 - Dec. 2012
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