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Work Background
Absa Bank KenyaRelationship Officer
Dec. 2023 - Nov. 2024Nairobi County, KenyaThe key deliverables in this role as follows: Prospecting for new to bank clients. Customer retention strategies .Offering multiple product solutions within the Absa eco system to existing and new to bank customers. Daily reporting on sales made. Developing market storming strategies to offer Absa product solutions to the wider public.
CCI KenyaCall Center Representative
Aug. 2021 - Sep. 2023Nairobi County, KenyaI performed the following tasks in this roles: Providing excellent service to customers by addressing enquiries and resolving complaints. Handling inbound and outbound calls to customers on complaints, surveys and campaigns. Email and chat support. Providing technical assistance and troubleshooting for products or services that require specialized knowledge. Data entry and documentation of customer interactions. Collaborating with team members to ensure seamless service delivery to customers. Handling escalet issues and conflicts with customers diplomatically and professionallly.
Hilton Hotels & ResortsSales Account Manager
Aug. 2020 - Mar. 2021Nairobi County, KenyaI performed the following tasks in this role: Managing a team of sales executives. Developing short term action plans for the sales team, Identifying new markets and business opportunities to increase sales. Data reporting to management. Preparation of the annual sales budget. Tracking the sales team performance metrics Management and development of stakeholder relationships.
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