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Work Background
ABBYYVP, Enterprise PMO and Product Operations
Dec. 2023Austin, Texas, United States
OutSystemsVP, Product Operations / Engineering Operations
Sep. 2020 - Oct. 2023Austin, Texas, United StatesImplement strategic transformation initiatives within Engineering reporting to CTO. Manage executive level relationships while collaborating across all levels of the organization within Engineering and cross functionally with Product Management, Security, Global Support, Marketing. Manage Office of CTO including strategy planning and execution . Leader of Technical Program Management team, Agile Coaches, Product Owners, Technical Knowledge team, Employee Experience team, Engineering Finance / Annual Budgeting, Engineering Hiring and Communication teams.
CitrixSr.Director, Technical Program Management, Cloud Platform Engineering, SRE & SecOps
Feb. 2019 - Sep. 2020Austin, Texas Area- Enabled alignment of strategy and execution plans across Unified Cloud Engineering organization.
- Drove implementation of UCE transformation program enabling transition from Ops to fully defined Engg organization.
- Launched and implemented SAFE Agile framework across multiple organizations.
- Drive collaboration between 2300 strong Citrix engineering organization in the implantation of key Cloud security initiatives.
- Built the TPMO function by hiring a team of global TPMs responsible for driving some of the key strategic initiatives within UCE and Citrix engineering. - Defined and implemented programs, policies and processes critical for various functions in UCE and rest of engineering to align and work together towards common goals and business objectives. - Provided thought leadership and Program Management guidance in the definition and execution of various initiatives within SRE function. (e.g SRE transformation initiative)
ApttusDirector, Technical Program Management, Cloud Platform Engineering
Oct. 2017 - Jan. 2019Austin, Texas AreaLeading the high performing global technical program management organization driving the Cloud Platform, DevOps, Engineering organizations to build, onboard and operationalize industry leading business applications on multiple cloud platforms including MS Azure and IBM Cloud. Program management of key initiatives including migration of Apptus products to IBM Cloud , MS Azure, End to End automation of infrastructure provisioning, tenant provisioning, CI/CD, unit test, smoke test and functional tests execution., Customer onboarding, implementing internal compliance standards for SOC, Fedramp, ISO 2001, DevOps process optimization.
ApttusDirector,Program Management (PMO), Product and Engineering
Sep. 2015 - Oct. 2017San Francisco Bay Area• Oversaw product operations for a portfolio of 15 products developed on Salesforce, Azure and IBM platforms
• Scaled the operations from 3 to 15 products across multiple cloud platforms.
• Responsible for defining and implementing the product development and release process using Agile methodologies.
• Led the team responsible for release management , Engg operations, Customer Communications, cross functional alignment
• Led the product compliance team to get SOC1 certification for multiple products.
• Managed all Product engagement with Sales, Sales Engineering, Marketing, Professional services, Customer Support and Legal
• Drove quarterly ops review across all product functions
• Led the team responsible for onboarding and training product managers, engineers, QA , Doc and infra teams.
• Responsible for product communications within product, across company and to customers.
• Responsible for engagement with vendors including Salesforce, Microsoft
• Owned and managed the product development tools like Salesforce, Azure, CRM Dynamics, JIRA/Confluence/Bitbucket/Eazy BI
• Developed and maintained operational metrics and dashboards
• Defined, implemented and managed the end to end issue resolution process / tools / reports and dashboards.
ApttusSr. Manager, PMO, Product and Engineering
Nov. 2014 - Sep. 2015San Francisco Bay Area
ApttusProduct Release Manager
Jan. 2014 - Sep. 2014San Francisco Bay Area
Cisco SystemsSr.Program Manager
Nov. 2008 - Dec. 2013San Jose,CA• Program managed the solution design and implementation of key Business capabilities to configure, price, quote and order the data center range of products through the Cisco commerce portal. (CEO’s key initiative to support Cisco’s entry in data center market). • Partnered across 12 cross functional business, engineering and development groups in the design, development and implementation of $40M eCommerce project (delivering the critical Quoting and Ordering capabilities for Sales and Partners)
• Drove the overall IT plan in the integration of two companies Cisco acquired (Tandberg and Ironport).Project managed the business process gap analysis, delivery of key capabilities in Sales quoting and ordering, onboarding and change management of 100+ new customers to the online commerce platform.
• Defined a collaborative Requirements Definition methodology for large cross functional projects that drastically reduced the time between requirements definition, review, signoff and handoff to IT teams for development.
• Built the global operations team of 25, to support 400 new partners onboarded to the new Commerce platform with revenue of 400M on a budget of 1.2M.
Cisco SystemsProject Manager/ Sr. IT Analyst
Apr. 2004 - Oct. 2008Defined the Functional Requirements, drove the operational readiness plan and project managed the integration of marketing campaign based leads with Salesforce.com leads module, including design of the dynamic lead routing engine.
• Project managed multiple capability releases spanning multiple business and IT teams including definition and collection and management review of critical business impact metrics.
• Analysis and implementation of Salesforce.com contact integration with Cisco Global Contacts repository delivering critical productivity gains for sales teams worldwide. • Implemented critical Sales Quoting capabilities in Siebel encompassing complex business rules and integration of Opportunities, Contacts, Product, Pricing and Discounts data.
• Collaboration with Sales teams (Account Manager, Regional Manager, and System Engineer) to analyze pain points from a sales perspective and implement the recommendations in the user experience design of key sales facing applications.
• Defined a new process for prioritization of projects based on tangible and non tangible metrics around Business value, productivity impact and revenue growth.
• Lead the Sales IT Analyst forum in definition of best practices around structured system analysis and agile solution development.
Cisco SystemsIT Engineer
Jun. 2000 - Mar. 2004• Design and implementation of key incentive compensation modules for the custom built Sales Compensation tool delivering commission payment to 15,000 strong Cisco Sales team. • Drove the solution definition and technical design tracks for multiple system integration projects involving Sales Crediting, Sales Goaling and Commissions application.
• Designed the Commission Estimator Tool to do real time estimation of sales commission based on actual Goals, Compensation Plans and accrual formulas.
• Improved the performance of Commission calculation engine by making key foundational architecture changes resulting in measurable improvement in payroll cycle time for Sales force worldwide.
• Designed and delivered an E2E reporting tool that gave the sales team visibility to bookings, invoicing, attainment against goals and commission specific to their compensation plans.
Kirloskar Computer Services, USASoftware engineer
Jan. 1997 - Jun. 2000Worked as Consultant in Cisco Systems.
• Developed cash management functionality for the Cisco Finance team
• Integrated Oracle Accounts Receivable module with Cisco Collections application.
Kirloskar Computer ServicesSoftware engineer
Jan. 1996 - Jan. 1997
Unique SoftProgrammer
Jan. 1994 - Jan. 1996
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