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Work Background
Zé DeliveryProduct Designer
Sep. 2023
CVC CORPLead UX at CVC | Môre
Jun. 2023 - Aug. 2023São Paulo, BrazilNowadays, I work at CVC, a tourism company in Brazil. I'm responsable for mapping the user journey. The work that me and my teams have been doing is mapping the sellers' journey, understanding the pain points and the opportunities from the first call to closing a sale, helping salespeople sell more and better. I'm responsable for 3 employees and I created a process using the PDCA methodology based on the errors found, and we carry out continuous improvements. I'm developing the team to be a reference for qualitative research in the company.
StellantisUX Designer Specialist
Dec. 2022 - May. 2023São Paulo, BrazilI worked in a global team as an UX Designer Specialist in the digital product called Space app. It's an application with the main goal to automate the car functions and deliver it through the application to the users. I was responsable for navigation and all the BEV (battery electric vehicle) experiences. My main role was to carry out alignments on my front with the multicultural business team, identify improvements and perform usability tests before the screens were passed to the development team.
StellantisProduct Designer Specialist
Mar. 2021 - Dec. 2022São Paulo, BrazilI worked as UX Designer Specialist responsible for the design in the digital product called Cart. My main contribution was that I reduced the rework from the IT team with adjustments of design deliveries after we identified the users complaining in the call center, improving the process and teaching the IT and business team about the collaborative work to create a delightful experience for our users. I worked with activities end to end, from identifying the UX necessities of the product to delivering high prototypes to the dev team, creating screeners and scripts, making user interviews and usability tests, presentations for leaders and more.
GuiabolsoProduct Designer
Aug. 2020 - Mar. 2021São Paulo, BrazilI worked as a UX Designer on Guiabolso's B2B product: Marketplace as a service (MaaS). In this product I worked as the only responsible designer, always close to the Product Owner and the developers, analyzing the purchase funnel metrics and suggesting improvements for A/B testing so that we could finally implement what converted best.
Try consultancy and researchUX Designer
Nov. 2018 - Jul. 2020São Paulo, São PauloIn this company I worked on several projects, from the moment of kick off with clients, creating screeners and scripts, user interviews and usability tests, benchmarks and mystery clients, creating workshops, presenting research results to creating medium fidelity prototypes. I worked for the following clients: Lumiar, Heineken, Bradesco, Veloe, Banco CBSS (Dígio), Whirlpool, Cielo, Itaú, Laureate and Idea!Zarvos.
Vet SmartUX/UI Designer
Feb. 2018 - Nov. 2018São Paulo, BrazilI worked as an intern on the app and website Vet Smart, whose main objective was to help veterinarians and veterinary students with day-to-day questions, such as medication dosage. Among my main activities, I created low fidelity prototypes, moving to high fidelity to send to the developer.
PrintiDesigner gráfico
May. 2016 - Feb. 2018São Paulo, São PauloI worked at Print as a Graphic Designer, following up on art briefings completed by clients, preparing proposals according to the briefing, promptly answering questions and queries and correctly closing files within the printing standards for each product. I worked with various graphic materials, such as: mug, cards, t-shirts, keychains, booklets, etc.
DafitiCreation
Nov. 2015 - May. 2016São PauloI worked as a creative intern at Dafiti for the Kanui brand. I worked on the development of materials for online campaigns, such as e-mail marketing, both for e-mails, facebook and the brand's website.
Saga, School of art, game and animationMonitor
Mar. 2013 - Feb. 2014São Paulo, BrazilI worked as an intern at Saga school. Among my main responsibilities were: Accompanying the teacher in classes, answering questions and performing replacement classes for students and always being up to date on the software taught at school.
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