Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Fresenius Medical CareProcess Improvement Manager
Aug. 2022 - Oct. 2024Dallas-Fort Worth MetroplexAs a Process Improvement Manager, I led large-scale national technology implementations, ensuring seamless integration and high user adoption. Managing cross-functional teams and collaborating with key stakeholders, I successfully executed complex system rollouts on schedule. I developed and delivered comprehensive training programs, driving a 75% adoption rate for new software solutions. Through workflow optimization and data-driven decision-making, I improved operational efficiency by 20% and proactively identified areas for automation. I also played a key role in quality assurance testing, detecting and resolving system defects before deployment. Additionally, I provided Tier 2 technical support, troubleshooting complex issues, and enhancing customer satisfaction and retention. Skills: Process Improvement | Software Implementation | Workflow Optimization | Training & Development | Data Analysis | Project Management | Stakeholder Engagement | Tier 2 Technical Support
Fresenius Medical Care North AmericaImplementation Analyst, Operational Excellence
Jun. 2015 - Oct. 2024Dallas-Fort Worth MetroplexIn this role, I spearheaded high-impact software implementation projects for major healthcare clients, leading to a 35% increase in operational efficiency. As the primary liaison between clients and internal teams, I ensured smooth transitions, proactive issue resolution, and alignment with business needs. I optimized onboarding workflows to enhance user experience and product adoption, creating detailed project roadmaps to track milestones and deliverables. My role required troubleshooting technical challenges and providing Tier 1 customer support, ensuring seamless system performance and user satisfaction. Skills: Implementation Strategy | Onboarding & Training | Change Management | Process Optimization | Relationship Management | Technical Troubleshooting | Client Success
Fresenius Medical Care North AmericaExecutive Assistant
Jun. 2015 - Jun. 2016Dallas/Fort Worth Area• Provided high-level administrative support to senior executives, managed calendars, travel arrangements, and correspondence • Organized executive meetings and prepared documentation to ensure effective follow-up on decisions • Oversaw job postings and recruitment processes • Handled contractor invoicing and ensured timely payments to vendors • Coordinated and oversaw equipment procurement
Quest Diagnostics, Inc.Executive. Administrative Assistant - Project Coordinator
May. 2009 - Jul. 2015Mason, OhioProvide professional, confidential support to the Chief Technology Officer and other senior executive level management. Contract management for clients and vendors. Process improvement utilizing Six Sigma process. • Process owner of disaster recovery planning and testing. Including business continuity, executive response plan, recovery and return plans. • HealthyQuest leader – Facilitate wellness plan. • QuestCares leader – manage a team of 22 volunteers to raise funds donated to various philanthropic organizations and other companywide volunteer events. • Procure and maintain compliance documents as required by law. • Process improvement – identify and execute. Find solutions and recommend changes. • Reduced cycle time for metrics reporting phase I soft savings $45257.18 • Reduced cycle time for metrics reporting phase II soft savings $12,314.88 ($1,026.24/month) • Maintain and update processes. • Provide historical reference by developing and utilizing filing and retrieval systems. • Validate and approve senior executives’ expense reports for CTO, verifying receipts and approval management. • Validate all Contracts, NDA’s and Business Associate Agreement submissions. • Project management - research and analysis, evaluate and monitor throughout lifecycle, and create and distribute reports. Complete and manage project within its planned scope, schedule and budget. Perform special projects as assigned in support of company and division initiatives and programs. Proactively communicate and collaborate with internal and external customers. • Organize special programs, events, meetings and conferences by arranging facilities and catering, issuing information or invitations, coordinating speakers and managing event budget. Including ability to ensure remote connections/conference set-ups, distribution of agendas/materials, and provision food/beverages. • Manage calendars, expense reports and coordinate travel for group.
Sinclair Community CollegeAdministrative Assistant II
Dec. 2008 - May. 2009Dayton, OhioConfidential support to the Sr. Vice President and Provost and Associate Provost. Reviewed academic and administrative petitions for all departments, research issues and prepare documentation for committee to make a decision. • Managed calendar, prepared weekly agendas, attended meetings and prepared minutes. • Coordinated domestic travel and car service. Reconciled travel and expense reports. • Ordered, organized, maintained inventory of office supplies.
JCPenneyExecutive Administrative Assistant
Feb. 2007 - Dec. 2008Plano, TexasDelivered professional and confidential support to the VP Merchandise Manager and direct reports. Processed expense reports, and special projects as requested. Coordinated travel and car service for both domestic and international trips. Managed workload for six departmental administrative assistants. • Reconciled and forecasted budgets. Maintained reports for store visits, vendor meetings, and sales reports. • Coordinated training for group and organized team building events. • Reduced company travel expenses by identifying cost-effective hotels and negotiating contracts with key hotel-service providers. • Managed calendar appointments, coordinated domestic and international travel and car service.
NestléSr. Administrative Assistant
Sep. 2006 - Feb. 2007Carrollton, TexasProfessional, confidential support, provided for the Sr. Vice President of Sales, and direct reports. Coordinate shared office duties with administrative assistants. • Consolidated and validated company wide sales reports. • Procured inventory for sample procurement. • Managed calendar, organized annual sales meetings.
LexisNexisSr. Administrative Assistant
Sep. 2000 - Aug. 2006Dayton, OhioHigh-level administrative support to Sr. Director User Experience Global Electronic Product Development (GEPD) and staff of 40 people. Recognized by management for strategic thinking, customer orientation and focus, providing clear direction, and performing under pressure. • Coordinated contracts for contractors • Process improvement; reduced redundancy for invoicing vendor contracts. • Coordinated monthly Resource Planning Management, reconciliation and forecasting of the budget. • Coordinated and hosted successful training seminars, brown bag lunches, lunch and learn, and holiday parties, including invitation creation, venue, reservations, catering, travel and transportation coordination.
Intch is a Professional Networking App for the Future of WorkSee more people like Candance on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1788363 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
422559 people
15
Operations and project manager
17
Sr Director, Customer Support
15
Entrepreneur @ Sea Salt Therapy