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Work Background
MedcaseCustomer Success and Project Manager
Apr. 2023 - Mar. 2024Tel Aviv District, Israel- Project Management: Effectively managed project timelines and resources,
ensuring successful delivery. Tracked and reported on project progress,
including successes and challenges.
- HCP Management: Coordinated healthcare professionals across geographies,
providing ongoing support and ensuring smooth project execution and provider
satisfaction and retention. Effectively managed competing priorities to establish
clear and sustainable work plans.
- Client and Partner Communications: Established and maintained project
success criteria with key stakeholders. Maintained clear client communication,
supervised projects, provided progress dashboards, and upsold additional
services.
- Workflow Optimization: Coordinated key meetings and facilitated problem-
solving sessions. Proactively identified and resolved bottlenecks by
coordinating the right teams.
- Marketing Efforts: Managed marketing initiatives including market research for
new service launches, LinkedIn content publications, and website management.
AIDTESCustomer Success Manager
Jan. 2022 - Jan. 2023Rishon Le Ẕiyyon, Central, Israel- Reaching out and onboarding new clients - leading the software implementation on clients' systems and performing training sessions as well as creating learning materials on video and document platforms. - Establishing a framework for growth - creating protocols and documents to use with clients and internally. Managing regulatory affairs.
- Leading significant relationships with clients, receiving and processing feedback to pass on to the development teams. Working closely with the DS to enhance the software's diagnostics capabilities and developing new analysis types.
- Leading the development and implementation of new major features in the product - from characterization to testing in the field and implementation.
Veterinar Toran Emergency ClinicSenior Veterinarian
Apr. 2020 - Jan. 2022Petaẖ Tiqwa, Central, Israel- Receiving and treating multiple emergency cases (up to 5 parallel patients).
- Care and management of hospitalized animals (avg. 10-15 a day).
- Communication with owners - expectations, prognosis and treatment plans. Resolution of financial problems.
- Education and training of clinical staff, reviewing junior doctors' cases.
Koret University Veterinary HospitalMedical Intern
Feb. 2019 - Feb. 2020Rishon Le Ẕiyyon, Central, Israel- One of top 10% to be accepted for the internship program.
- Working in shifts on a 24/7 basis, treating over 10000 cases
yearly along with all medical teams.
- Managing interns' team schedule and training veterinary students (avg. 7 students in a semi-monthly rotation).
Hebrew University of Jerusalem. Robert H. Smith Faculty of Agriculture, Food and EnvironmentGraduate Research Student
Sep. 2015 - Oct. 2018Reẖovot, Central, Israel- Hands-on biological research: conducting experiments using advanced molecular biology methods (real-time PCR, flow cytometry etc.) and analyzing results using excel and various statistical methods.
- Leading a project for the World Poultry Science Association (WPSA).
- Writing a thesis for graduate degree and co-writing of research papers.
The Hebrew University of JerusalemResearch Student
Jun. 2012 - Sep. 2013Jerusalem, Israel-Writing a research paper on the effects of chronic inflammation on the pathogenesis of colon cancer. -Methods used: PCR, real-time PCR, immunohistochemistry, cellular cultures. -Model used: SPF mice. -Result analysis using graph-prism, excel and various statistical methods.
Israel Defense ForcesWeather Forecaster
Oct. 2009 - Oct. 2011Tel Aviv, Israel-Taking part in establishing an accurate weather forecast
-Providing forecast to operational units in real time
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