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Work Background
Emdutos | FotoFinderCustomer Service / Dermoscopy instructor
Apr. 2015São Paulo Area, BrazilIn charge of handling the assembly, installation, maintenance, and dispatch of state-of-the-art digital dermoscopy equipment.
Offering technical support, training, and thorough after-sales assistance for these advanced products.
Possessing a fundamental understanding of SQL Server and advanced proficiency in Windows XP, Vista, 7, 8, and 10.
Skillfully translating manufacturer's manuals from English to Portuguese (Brazilian) and creating materials tailored for diverse markets, including Brazil, Argentina, Uruguay, Chile, and Colombia.
Actively participating in international dermatology and hair treatment congresses and meetings held in Germany, the USA, and Brazil.
Maintaining regular communication with the technical support and hardware development teams at the manufacturer's headquarters in Germany.
Establishing daily connections to share valuable know-how and provide support to Latin American distributors.
Cultivating commercial relationships with dermatologists, as well as small, medium, and large clinics, including prestigious institutions such as AC Camargo, Einstein, and Fleury.
Tillamo Produtos Gráficos e Cartonagem EspecializadaBusiness, HR and Financial Analyst
Feb. 2012 - Mar. 2015Tillamo Produtos Gráficos Especiais
2012 - 2015
Financial and Human Resources Assistant
- Responsible for all company financial services
- Accounts Payable: input notes and schedule payments, contact with suppliers to negotiate deadlines
- Accounts Receivable: issuing products and services invoices, direct contact with clients to negotiate terms, collection.
- Cash flow, account statements daily monitoring
- Direct contact with bank managers to obtain credit and negociate interest
- Warehouse: inventory control of supplies, price survey, purchase decision - Responsible for managing the company's human resources
- Interviewing, hiring or firing employees
- Benefits management
- jobcard closure, calculate overtime - Business Analyst
- New Business Prospection
- After Sales Services ERP software experience
Sixx EventosOwner
Jul. 2009 - Feb. 2011Marketing Director at Sixx Eventos
ProSuporte ProduçõesOperations Manager Assist.
Jul. 2008 - Apr. 2009Operations Manager
• Established critical partnerships with high level industry leaders such as Gazeta Mercantil, Posadas Group, Embraer, Adobe, and many others.
•Participate as audiovisual supplier with the Posadas Group (Caesar’s Hotels), Blue Tree, Pestana and Sonesta.
• Interface with partners and large clients to develop and maintain events strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability.
• Supervised the Units inside these hotels to assure the high standards from our clients, prevent any failures (human and equipment).
• Public Relations with the General Managers of these Hotels.
Hospitality Resources do BrasilEvents Coordinator
Jan. 1999 - Jan. 2000Public Relations and Sales Executive
• Responsible for customer service, sales and events coordination at five star hotels in Sao Paulo (branded by companies like Marriott, WTC and Pestana).
Mondial AssistanceEstagio Rede de Prestadores de Serviço
Jan. 1998 - Jan. 1998
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