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Work Background
Customer InstituteSenior Director at the Customer Institute
Aug. 2020The Customer Institute is an independent global organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. As Senior Director I am responsible for Best Practices - finding, vetting and supporting.
FuturelabManaging Director
Sep. 2017Antwerp Area, BelgiumWe are marketing and customer strategy consultants with a passion for profit and innovation.
In Futurelab we help companies identify and act on new profit opportunities for their business. This we do through publications, speaking engagements, inspiration days and advisory services. We are the European specialists for profitable NPS / Net Promoter Score® implementations. Recent clients include IKEA, DELA, Austria Telekom Group, Vodafone Group, Lexus, Toyota Motors Europe, Vodafone Ireland, Vodafone Czech, ING, Grant Thornton, Shapeways, Deutsche Bank Belgium, Sanoma, Fortis, BNP Paribas, BAT, Japan Tobacco, Chevrolet, Athenian Breweries (Heineken, Amstel, ...), Astra Zeneca, Management Centre Europe, Avery Dennison, Ogilvy, SuperOffice, TeleAtlas etc. As one of the founders, I have taken over the position of Managing Director and Chairman of the board per 15 September 2017
FuturelabChairman Of The Board
Nov. 2014AntwerpenAs Futurelab grows, we are implementing a new structure with more partners, new countries, and a management board, which I have joined on November 1st 2014
And as of 15 September 2017 I have taken over as Chairman of the Board.
Logic in MotionCo-Founder, Boardmember
Jan. 2008 - Jan. 2011Helped found the company, board advice
ISPAMember of the Board
Aug. 2006 - Aug. 2008ISPA Belgium (Internet Service Providers Association) is the association of Internet Service Providers of Belgium. This non-profit organisation was created to promote the interests of Belgian companies providing internet services. Its members account for 97% of the internet connections in Belgium. ISPA publishes a quarterly market survey on the development of the Belgian internet market, and is also active at a regulatory, legislative and technical level on behalf of its members and of the industry in general.
Management Centre EuropeSenior Associate
Sep. 2005 - Jan. 2011MCE is a management development service provider. As a facilitator I engage management teams in workshops, develop concepts and material, and act as an advisor to MCE and its customers assisting global organisations in the areas of strategy implementation and customer centricity.
FuturelabPartner & Founder
Mar. 2003AntwerpenWe are customer strategy and VoC consultants with a passion for profit and innovation.
At Futurelab we help companies identify and act on new profit opportunities for their business. This we do through publications, speaking engagements, inspiration days and advisory services. We are the European specialists for profitable NPS / Net Promoter Score® implementations. Recent clients include Volkswagen, Sonepar, ETEX, IKEA, DELA, Austria Telekom Group, Vodafone Group, Lexus, Toyota Motors Europe, Vodafone Ireland, Vodafone Czech, ING, Grant Thornton, Shapeways, Deutsche Bank Belgium, Sanoma, Fortis, BNP Paribas, BAT, Japan Tobacco, Chevrolet, Athenian Breweries (Heineken, Amstel, ...), Astra Zeneca. As one of the founders, I have taken over the position of Managing Director per 15 September 2017
InacoBoard Member
Jan. 2003Inaco is a cooperative consultancy focusing on developing economies. Consultancy and management services are provided in the following areas:
- Insurance
- Banking
- Social Security
- Auditing As member of the board I am responsible for the Insurance-consultancy practice.
I have worked on projects in Kosovo, Macedonia, Albania and several other countries.
NedescoBoard Member
Jan. 2003Nedesco provides consultancy and interim management services for the Netherlands, Belgium and Germany.
IDfactory/DDP ConsultOwner
Jan. 1999Consultancy and business development in Internet, Media and Financial Industry. Completed long and short term assignments in Belgium, The Netherlands, Germany, Ireland and a number of Eastern European countries.
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