Stefan Kolle is a visionary leader serving as the Practice Lead for Customer Strategy at Futurelab.cx, where he spearheads innovative approaches to enhancing customer experiences. With over 15 years of experience in strategic consulting, Stefan has successfully transformed numerous global brands by integrating cutting-edge digital solutions. His expertise in data-driven decision-making and customer-centric design has earned him recognition as a thought leader in the industry. Passionate about driving sustainable growth, Stefan is committed to helping businesses navigate the evolving landscape of customer expectations. Experienced speaker and board level advisorMore...
David Welch
President & CEO@Futurelab
Verified
David Welch serves as the President & CEO of Futurelab, a pioneering tech company at the forefront of AI and sustainable innovation. With over 20 years of experience in the technology sector, David has been instrumental in driving Futurelab's growth, leading the company to achieve a 50% increase in revenue over the past three years. Under his leadership, Futurelab has launched groundbreaking products that have redefined industry standards and earned multiple awards for environmental sustainability. David's visionary approach and commitment to fostering a culture of innovation have positioned Futurelab as a leader in the global tech landscape.More...
Marina Natanova
Head of Research@Futurelab
Verified
Researcher, consultant, author. I am passionate about Customer Experience, endlessly interested in Customer Insight, and always curious about the next great Customer Innovation.
I have been helping companies to develop better customer understanding and take their CX programmes to the next level for over 15 years.
Honoured to have worked with over 20 global companies in 50 countries, transforming their businesses to become more Customer Centric.More...
Marina Natanova
Head of Research@Futurelab
Verified
Researcher, consultant, author. I am passionate about Customer Experience, endlessly interested in Customer Insight, and always curious about the next great Customer Innovation.
I have been helping companies to develop better customer understanding and take their CX programmes to the next level for over 17 years.
Honoured to have worked with over 20 global companies in 50 countries, transforming their businesses to become more Customer Centric.More...