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Work Background
Citadel MortgagesMortgage Agent Level 2 at Citadel Mortgages - FSRA 12993
Mar. 2021Ontario, CanadaI help first-time homebuyers, new Canadians, and homeowners make sense of mortgages — without the stress. With a strong background in mortgage financing and real estate, I focus on more than just numbers. It’s about understanding your goals and making sure you feel confident in every decision. As an empath, I take the time to listen, support, and guide my clients, whether they’re buying their first home, upgrading, or renewing their mortgage. Every situation is different, so I offer tailored solutions that fit your financial future. It’s not just about selling mortgage services — it’s about helping people make informed choices. 🔹 Mortgage Agent | Real Estate Professional | Social Media Strategist
🔹 Simplifying Homeownership with Clarity & Confidence
🔹 A People-First Approach to Mortgage Solutions Let’s chat — I’m happy to help however I can! Amor Jaramilla
Mortgage Agent Level 2
FSRA Lic # M21000600 CITADEL MORTGAGES, FSRA 12993
The Travel Agent Next DoorTravel Designer
May. 2020 - Jun. 2022Ontario, CanadaAs a self-employed Travel Designer, I specialized in creating personalized vacation experiences for families, individuals, couples, and groups. From planning the trip to post-travel support, I made sure every detail was covered to ensure a seamless journey. In addition to crafting custom itineraries, I also handled all client & supplier invoicing, keeping everything organized and transparent. It wasn’t just about booking trips—it was about providing stress-free travel experiences that left lasting memories. 🔹 Personalized Travel Planning & Coordination
🔹 Client Invoicing & Supplier Management
🔹 End-to-End Support for Smooth, Memorable Trips
Great Wolf LodgeReservations Sales Associate
May. 2018 - Mar. 2019Niagara Falls, Ontario, CanadaIn my role at Great Wolf Lodge, I focused on converting inquiries into confirmed bookings, ensuring guest expectations were met through accurate and timely reservations. I worked with third-party platforms like Expedia, Booking.com, and Hotels.com, managing incoming reservations and handling commission reports for travel agencies. I was also called upon to support the front desk during peak check-in times, and helping manage phone traffic as a switchboard operator. This experience taught me how to stay efficient and calm while juggling multiple responsibilities, always keeping customer service and brand standards at the forefront. 🔹 Reservations Sales | Customer Service | Multi-Tasking
🔹 Experienced with Third-Party Platforms & Commission Reports
🔹 Adaptable & Focused in Fast-Paced Settings
Great Wolf LodgeSwitchboard Operator
May. 2018 - Mar. 2019Niagara Falls, Ontario, CanadaDuring my time at Great Wolf Lodge, I wore multiple hats, primarily working as a Reservations Sales Admin and occasionally stepping in as a Switchboard Operator during peak times. Whether it was directing guests to the right department or assisting with billing inquiries, I made sure every guest had a smooth experience from the moment they called in. On top of that, I completed daily tasks based on a checklist, always ensuring that everything was organized and up to date. With the busy phone traffic, I handled both inbound and outbound calls, staying calm and efficient to keep things running smoothly for both guests and the team. My role was all about multi-tasking, quick problem-solving, and ensuring guests got the help they needed—all with a friendly and positive approach. 🔹 Reservations Sales Admin | Switchboard Operations | Guest Support
🔹 Adaptable & Detail-Oriented
🔹 Efficient at Handling High-Volume Calls & Multiple Tasks
Great Wolf LodgeFront Desk Agent
Dec. 2016 - May. 2018Niagara Region Ontario, CanadaAs part of the Guest Services team at Great Wolf Lodge, I was the first point of contact for guests, ensuring they had a warm welcome and a smooth check-in experience. I handled everything from registering guests and assigning rooms to processing group packages for upcoming arrivals. I was always ready to accommodate guest requests, whether it was a room preference or answering questions about local attractions. I worked closely with the hotel staff to ensure guest rooms were ready on time, while also up-selling rooms and promoting hotel services when possible. In addition to customer service, I managed cash payments and kept the front desk area neat and organized, ensuring everything was ready for the next guest. 🔹 Customer-Focused | Efficient Multitasker | Detail-Oriented
🔹 Effective Communication & Collaboration
🔹 Experienced in Upselling & Promoting Services
Centre HolidaysTravel Agent
Apr. 2015 - May. 2020Ontario, CanadaIn my role as a self-employed Travel Agent at Centre Holidays, I was dedicated to crafting personalized vacation itineraries for families, individuals, couples, and groups, ensuring each trip was exactly what my clients wanted. Whether they were planning a relaxing getaway or an adventurous journey, I took pride in helping them create memories that lasted. I was there for my clients every step of the way—before, during, and after their travels—making sure everything went smoothly and answering any questions they had along the way. My goal was always to take the stress out of travel and let my clients focus on enjoying their time away. 🔹 Passionate About Custom Travel Planning
🔹 Client-Focused & Detail-Oriented
🔹 Making Every Trip Unforgettable
Nafta Warehousing Services IncSales and Accounting Administrator
May. 2010 - Sep. 2011Mississauga, OntarioThroughout my experience with at Nafta Warehousing Services Inc., I handled both sales support and accounting tasks, ensuring smooth daily operations. From processing invoices, managing payables and receivables, to handling a high volume of calls, I kept things organized and on track. I worked with LINUX and Simply Accounting to process sales commission reports and maintain accurate records. Beyond numbers, I focused on streamlining administrative tasks, keeping documents organized, and ensuring deadlines were met. My role also involved problem-solving, communication, and staying on top of multiple priorities—skills that have carried over into every role since. I believe that efficiency comes from attention to detail, adaptability, and asking the right questions to get the job done. 🔹 Sales & Accounting Support | Administrative Organization | Problem-Solving
🔹 Experienced in LINUX & Simply Accounting
🔹 Detail-Oriented & Deadline-Driven
Express Employment ProfessionalsOffice Administrator
Nov. 2009 - May. 2010Mississauga, OntarioWhile in the role of an Office Administrator at Express Employment Professionals, I worked behind the scenes to keep things running smoothly. I was responsible for inputting large amounts of data, updating and organizing office systems, and creating basic spreadsheets and databases to improve efficiency. I handled tasks like organizing and editing documents in Word and Excel, as well as ensuring that data entry was accurate and up-to-date. Part of my role also involved revising existing information and ensuring tasks were completed on time, which taught me how to stay focused and organized under pressure. From creating correspondence to fine-tuning office processes, I was always looking for ways to save time and make things more efficient for the team. My focus was always on getting the details right and ensuring a smooth workflow. 🔹 Data Management | Office Organization | Time Efficiency
🔹 Proficient in Microsoft Word & Excel
🔹 Attention to Detail & Task Completion
The Wendy's CompanyCrew Member
Jan. 2007 - Nov. 2009Mississauga, OntarioIn my capacity as a crew member at Wendy's, I learned the importance of customer service, teamwork, and staying calm under pressure. I interacted with customers daily, from promoting new products to answering questions and resolving concerns. My goal was always to create a positive, welcoming experience, whether I was handling a complaint or engaging with regulars. Staying poised in busy situations taught me how to keep things professional, honest, and solution-focused, while maintaining a friendly and approachable demeanor. It was all about making customers feel heard and valued. 🔹 Customer-Focused | Conflict Resolution | Team Player
🔹 Promoted Products & Built Trust with Customers
🔹 Adaptable & Calm in Fast-Paced Environments
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