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Work Background
Fidelity Plumbing LLCOffice Manager
Sep. 2020Caldwell, Idaho, United States
Saint AlphonsusPayer Authorization Specialist
Oct. 2018United States
PacificSource Health PlansCustomer Service representative for Medicare and Medicaid
Sep. 2016 - Jul. 2018Boise, Idaho AreaManage communication with both providers and members about health care coverage, including claims, authorizations and resolutions to complaints and appeals.
Blue Cross of IdahoMedical Case Manager
Nov. 2015 - Jun. 2016Boise, Idaho Area
Star PharmacyCertified Pharmacy Technician
Aug. 2012 - Oct. 2015Star, IdahoAccurately and efficiently prepared prescription orders by entering patient and order information into the pharmacy system. Assisted the pharmacist with patient care, inventory and product reorders. • Processing and submitting insurance claims
• Providing quality customer service to patients and other healthcare providers
• Verifying prescription information and dosage
Electronic Data SystemsCall Center Representative
Mar. 2006 - Dec. 2007Boise, Idaho• Determine requirements by working with customers
• Answer inquiries by clarifying requested information through research • Problem resolution
• Implementing solutions for escalated situations for unresolved problems
• Sell additional services by recognizing opportunities to upsell accounts
• Maintain call center database by entering information
AlbertsonsFront Office Supervisor
Jun. 2005 - Nov. 2011Meridian, IdahoPromoted to manager position to recruit, train and supervise 15+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. • Manage front-end operations to ensure friendly and efficient transactions at checkout
• Passed two “secret shopper” visits with 100% scores.
• Developed and successfully executed a daily plan to ensure productivity of employees according to shifts.
2001 CutsCosmetologist
Jan. 2001 - Apr. 2005Burke, VASalon Manager, Receptionist 1/01 to 4/05
Other roles/positions: Junior Stylist, 07/03 to 04/05 Licensed cosmetologist with 4 years experience in styling, training and management. Ability to successfully develop and implement special sales promotions. Strong customer service, purchasing and inventory background. Introduced training programs that enhanced employee performance and helped build a motivated workforce. • Operate salon under corporate policies, hire and train employees, handle payroll and manage purchasing and inventory • Handle and address customer service problems • Initiated money-back guarantee program for four local stores, which increased monthly sales
• Started as receptionist, and promoted to manager after one year
• Handled purchasing, inventory, cutting, coloring, perming and styling for major department store chain salon
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