Pedro Domingos

Tecnico de Soporte - Microinformatica @IRIUM

CopywritingCall CenterITTranslatorTechnical Support AgentBilingual Communications SpecialistTech Support

• Provide technical support to end-users, resolving hardware and software issues; • Diagnose and troubleshoot network connectivity problems, including ﬁle and printer sharing; • Log and manage support requests and incidents, ensuring timely resolution; • Install, conﬁgure, and maintain operating systems, software applications, and hardware; • Create and maintain technical documentation on support procedures and solutions; • Generate reports on incident trends and resolutions for continuous improvement; • Utilize programming tools like BlackBox AI to automate processes and resolve recurring issues; • Assist in network conﬁguration and maintenance to ensure connectivity and security; • Collaborate with team members and departments for eﬀective problem resolution; • Participate in training and workshops to enhance technical skills and knowledge of new technologies. • Technical support for service stations (REPSOL) • Technical support for Avalon (Avalon integrated with TMS), 4GL (XAD GARUM integrated with TMS), NCR (Radiant integrated with TMS), MAGON, HANNON and TMS systems. • Remote technology used: Bomgar, VMware VNC- viewer, TeamViewer, Citrix and Virtual phone (Centralita Genesys) • Log and manage support requests and incidents, ensuring timely resolution; • Ticket management technology: Service-Now and escalation as needed. • Provide technical support to end-users, resolving hardware and software issues; • Troubleshooting network peripherals (POS, BOS, PINPAD, DOMS, printers, routers, switches, etc.). • Create and maintain technical documentation on support procedures and solutions; • Collaborate with team members and departments for eﬀective problem resolution;

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