• Provide technical support to end-users, resolving hardware and software issues;
• Diagnose and troubleshoot network connectivity problems, including file and printer sharing;
• Log and manage support requests and incidents, ensuring timely resolution;
• Install, configure, and maintain operating systems, software applications, and hardware;
• Create and maintain technical documentation on support procedures and solutions;
• Generate reports on incident trends and resolutions for continuous improvement;
• Utilize programming tools like BlackBox AI to automate processes and resolve recurring issues;
• Assist in network configuration and maintenance to ensure connectivity and security;
• Collaborate with team members and departments for effective problem resolution;
• Participate in training and workshops to enhance technical skills and knowledge of new technologies.
• Technical support for service stations (REPSOL)
• Technical support for Avalon (Avalon integrated with TMS), 4GL (XAD GARUM integrated with TMS), NCR (Radiant integrated with TMS), MAGON, HANNON and TMS systems.
• Remote technology used: Bomgar, VMware VNC- viewer, TeamViewer, Citrix and Virtual phone (Centralita Genesys)
• Log and manage support requests and incidents, ensuring timely resolution;
• Ticket management technology: Service-Now and escalation as needed.
• Provide technical support to end-users, resolving hardware and software issues;
• Troubleshooting network peripherals (POS, BOS, PINPAD, DOMS, printers, routers, switches, etc.).
• Create and maintain technical documentation on support procedures and solutions;
• Collaborate with team members and departments for effective problem resolution;More...
Alexandro Marcos Fajardo Rodríguez
Solutions Architect and FullStack Developer@Irium
Verified
Professional Experience
Period Employment Company
02/2024 - Solutions Architect, Microservice
Architect, Tech Lead and Developer on
Confirming-Factoring Santander Spain
Bank
Irium Consulting
Business Sector Computers and Technology
Description of the
job:
Solutions Architect, Microservice Architect, Tech Lead and
Developer on Confirming-Factoring Santander Spain Bank, creating
new solutions for them:
- Hexagonal architecture and domain driven design
- Spring Boot 3 and Java 17 (reactive and no reactive)
- Development of APIs using API First methodology and checked by
the APIs governance group
- Reactive microphones with Spring Webflux with R2dbc and
non-reactive microphones api-rest spring-data
- Spring Cloud (Spring gateway, traceability, monitoring...)
- Kafka Streams, Kafka Consumer and Kafka Producer
- Spring Hateoas (pagination)
- Mapstructs
- Lombok
- Spring data (jpa + r2dbc)
- Maven
- ATDD with Cucumber and Gherkins with 65% mandatory test
coverage
- CleanCode Philosophy (My role also involves explaining the
importance of following good practices)
- Apigee
- CI/CD with github actions (using gitflow standard on projects)
- Harbor
- Jira
- Scrum Methodology
- Openshift (Kubernetes and Docker)
- GitHub
11/2022 -
02/ 2024
Solutions Architect, Microservice
Architect, Tech Lead and Developer on
Preconfirming Project Santander Bank
Irium Consulting
Business Sector Computers and Technology
Description of the
job:
Solutions Architect, Microservice Architect, Tech Lead and
Developer in the new PreConfirming project of Banco Santander
based on Payment Orders
In charge of the transformation of business domain objects to
technical domain objects, creating a complete architecture for the
project based on multimodular Hexagonal Architecture with DDD
and developed under the framework of the Spring framework through
multimodular microservices and fully supporting us by:
- Spring Boot 3 and Java 17
- Development of APIs using API First methodology and checked
by the APIs governance group
- Reactive microphones with SprinMore...
Lineth Ávila Gonzalez
IT Continuity Expert@Capgemini Invent
Verified
I’m an expert in Bussiness Continuity and IT Continuity with more than 7 years of experience. I have worked in this area for banks, assurance companies and small IT businessesMore...