Giovanna Freitas

Atendimento ao Cliente | Customer Success | Estudante de Design de Interiores e Ilustração

ActorInterior Designer📝 Influencer or BloggerSales & BizDev🐦 DesignEntertainment🏐 SportsCustomer Success ManagerIllustratorArtist ManagementBloggerAccount ManagerSales ManagerBusiness Development ManagerVideo EditorCustomer ServiceHelp Desk SupportCase ManagerClient Relations SpecialistChat SupportLive ChatArt ProducerCopywritingCopywriterProducerModelInfluencerTranslator

I am a professional with over 4 years of experience in customer service, B2B sales, and client relationship management across technology companies, startups, and industries. Throughout my career, I have developed essential skills to interact with diverse customer profiles, always focusing on active listening, problem-solving, and building long-term relationships. I have worked as a Sales Development Representative (SDR) and Farming Analyst, with hands-on experience in active prospecting, portfolio management, and identifying growth opportunities, consistently using tools like Salesforce and advanced Excel for process organization and data analysis. Currently, I am expanding my education into creative fields, studying Interior Design and Illustration, aiming to combine my customer service background with projects that value creativity, aesthetics, and visual communication. I am organized, detail-oriented, and skilled at understanding specific needs and turning ideas into practical solutions — qualities that support me both in customer service roles and creative projects. I am open to opportunities in Customer Service, Premium Customer Support, Client Relationship Management, as well as design and illustration projects.

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Network Power<100 people

Roles

✔️50%

IT

✨50%

Business Owner

🧑‍🔬50%

Engineer

Geos

🇮🇳50%

India

Work Background

Analista de farming SMB

Pagar.meAnalista de farming SMB

Jun. 2024 - Apr. 2025São Paulo, Brasil

Analista de negócios

Pagar.meAnalista de negócios

Mar. 2023 - Jul. 2024São Paulo, Brasil

Analista SDR

HubCountAnalista SDR

Nov. 2022 - Mar. 2023São Paulo, Brasil

Assistente comercial

Easychef FoodsAssistente comercial

Jun. 2021 - Nov. 2022Itajaí, Santa Catarina, BrasilAssistente administrativo de vendas, responsável por uma carteira de representantes, acompanhamento de oportunidades, faturamento de pedidos, construção de relatório e painéis para análise administrativa de resultados (SalesForce).

Fundador

Shawty ClosetFundador

Jun. 2020 - Nov. 2022Santo André, São Paulo, Brasil

Auxiliar de logística

SCHUNK - Superior Clamping and GrippingAuxiliar de logística

Feb. 2019 - Sep. 2020Mauá, São PauloResponsável pelo lançamento de pedidos, confirmação de prazos, separação e romaneio de produtos e faturamento

Requests

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Looking for a Job

Customer Support Specialist - Remote Opportunity

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