AmazonSr. Customer Success Manager II
Jun. 2023Heredia, Costa RicaAs a Senior Customer Success Manager II, I specialize in delivering personalized insights to drive business growth. My role involves advocating for sellers across all internal departments, ensuring their needs are met for continuous expansion. I proactively monitor accounts, addressing potential issues before they arise. Through Data Analysis, I provide actionable recommendations and assist in navigating complex reports. Additionally, I strategically plan, execute, and oversee yearly business plans, treating each as a meticulously managed project to ensure success at every stage. 🌱 Business Growth:
•Strategic Analysis: Identify and leverage opportunities to enhance business input metrics for growth and improved end customer experience.
•Data-Driven Solutions: Analyze trends to implement scalable solutions for sustained growth within assigned Seller portfolios.
•Strategic Partnerships and Planning: Act as a strategic partner, creating tailored solutions and leading the development of long-term business plans in collaboration with cross-functional teams and Sellers 💼 Seller Relationship Management:
•Trusted Advisor: Build effective relationships, serving as a trusted advisor and business advocate for Sellers.
•Operational Support: Deliver timely, accurate, and professional operational support within specified SLAs.
•Cross-Functional Collaboration: Liaise with partner teams to swiftly resolve Seller issues, ensuring optimal program satisfaction. 🔍 Program Process Excellence:
•Thought Leadership: Define success criteria and understand evolving business needs in a dynamic environment.
•Process Optimization: Enhance team efficiency, manage initiatives independently, and optimize processes across teams.
•Voice of the Seller: Aggregate themes and data to advocate as the Voice of the Seller, addressing opportunities at the root cause level.