Client Success Specialist | Business Strategy@Amazon
Verified
I'm a Customer Success professional with over 5 years of experience helping companies build lasting relationships with their clients. My background in Business Administration has allowed me to combine strategic thinking with a client-first mindset, ensuring that both business goals and customer satisfaction are met.
Throughout my career, I’ve worked closely with cross-functional teams, managed key accounts, and led initiatives to improve customer engagement and retention. I take pride in my ability to listen deeply, communicate clearly, and identify opportunities that drive long-term value for both clients and the business.
Some highlights of my journey include:
Successfully managing a portfolio of high-value B2B clients across various industries.
Leading customer onboarding programs that improved retention rates and user satisfaction.
Collaborating with product and marketing teams to create better customer journeys.
Consistently surpassing customer success KPIs and receiving excellent feedback from clients and leadership.
Now, I’m expanding my horizons into freelance work, where I aim to support mission-driven companies in delivering outstanding customer experiences. I'm open to opportunities in customer success consulting, client communications, and customer journey design.
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