As a Principal Engineer at Alcon, Farid manages innovative projects in optics and medical device development. With over 8 years of experience in product and process development in various industries such as automotive, aerospace and medical device, Farid has been instrumental in advancing cutting-edge technologies. His leadership in cross-functional teams has attained multiple achievements guiding to the successful launch of new generations of IOL products that will significantly improve cataract surgery globally. Farid holds a Ph.D. in Mechanical Engineering (Precision Manufacturing and Metrology) from University of North Carolina at Charlotte and is passionate about mentoring others as well as finding opportunities to bring innovative ideas to reality.More...
Xiomara Guillen
Client Success Specialist | Business Strategy@Amazon
Verified
I'm a Customer Success professional with over 5 years of experience helping companies build lasting relationships with their clients. My background in Business Administration has allowed me to combine strategic thinking with a client-first mindset, ensuring that both business goals and customer satisfaction are met.
Throughout my career, I’ve worked closely with cross-functional teams, managed key accounts, and led initiatives to improve customer engagement and retention. I take pride in my ability to listen deeply, communicate clearly, and identify opportunities that drive long-term value for both clients and the business.
Some highlights of my journey include:
Successfully managing a portfolio of high-value B2B clients across various industries.
Leading customer onboarding programs that improved retention rates and user satisfaction.
Collaborating with product and marketing teams to create better customer journeys.
Consistently surpassing customer success KPIs and receiving excellent feedback from clients and leadership.
Now, I’m expanding my horizons into freelance work, where I aim to support mission-driven companies in delivering outstanding customer experiences. I'm open to opportunities in customer success consulting, client communications, and customer journey design.
Let’s connect!More...
Juan Carlos Ballestero
Sr Program Manager@Freelance (Self employed)
Verified
Juan Carlos Ballestero is a seasoned Sr. Program Manager currently operating as a self-employed professional. With a strong background in project and program management, Juan Carlos has carved a niche for himself as an industry expert. His commitment to delivering high-quality results and his ability to manage complex projects are among his most notable attributes. Known for his strong leadership and strategic planning skills, he excels at driving operational efficiency and implementing innovative solutions. Prior to becoming a freelancer, Juan Carlos has held various senior management roles in different companies, where he honed his skills in team leadership, project coordination, and strategic planning.More...
Andrés Brenes Thomas
Business Intelligence Analyst@NONE
Verified
I’m a business intelligence analyst currently working at Prysmian.
I have 8 months of experience as at Business Intelligence.
I’m a electrical engineer graduated from the University of Costa Rica and I have worked in HPE as a Product Engineer Intern and in Confluent Medical Technologies as a Business Intelligence engineer intern.
I have strong soft-skills developed as active and assertive communication, team work, meeting management, leadership and Life-long learning.More...