Requests
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5
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Work Background
IDEXX LaboratoriesCustomer & Technical Service Consultant II Hematology & Urinalysis
Dec. 2008 - Nov. 2024United States*Handled customer inquiries primarily in-bound calls and email
*Assisted with equipment installations and shutdowns.
* Provided proactive education on maintenance, workflows and
preparation of Hematology samples.
* Tracked case notes appropriately.
* Delivered product training and support to clients
* Maintained customer satisfaction while meeting performance metrics
* Collaborated with cross-functional teams to resolve complex issues
*Utilized CRM systems to track customer interactions and resolutions
*Demonstrated excellent communication and problem-solving skills with excellent technical assessments.
*Resolved technical issues and provided troubleshooting assistance to customers.
Donnegn SystemsSales Account Manager
Aug. 2003 - Apr. 2006United StatesTerritory - Maine USA
* Developed and implemented sales strategies to drive revenue growth.
* Built strong relationships with clients to understand their needs and provide solutions.*
*Negotiated contracts and pricing agreements to maximize profitability.
*Analyzed market trends and competitor activity to identify opportunities for business development.
*Frequent travel from Maine to Massachusetts head office for meetings and training
* Worked independently from my home office in Maine
Cowles Business Forms/Deep River ProductionGeneral Manaager
Aug. 1999 - Apr. 2003United States, Saco* Managed staff of 5-7 employees in printing brokerage firm
* Demonstrated strong leadership skills
*Responsible for hiring, training, and performance evaluations of staff members.
* Collaborated with the President of the company daily to set and achieve departmental objectives.
*Resolved customer complaints and issues in a timely and professional manner.
*Managed dock to stock and in-house inventory for customer base
*Implemented customer service initiatives to improve overall satisfaction and retention.
* Developed and executed strategic plans to increase sales and profitability.
* Managed customer accounts and made in-person calls for B2B accounts
Woodworth's Printing EmporiumGeneral Manager
Aug. 1998 - Jun. 1999United States* Managed staff of 7-10 employees
* Demonstrated strong leadership skills
* Responsible for hiring, training, and performance evaluations of staff members.
* Collaborated with the President of the company and the Production Manager daily to set and achieve departmental objectives.
* Resolved customer complaints and issues in a timely and professional manner.
* Managed dock to stock and in-house inventory for the customer base
* Implemented customer service initiatives to improve overall satisfaction and retention.
* Trained on and became proficient at all aspects of production, from typesetting to bindery and delivery
* Developed and executed strategic plans to increase sales and profitability
IDEXX LaboratoriesProcurement Specialist II
Oct. 1991 - Jul. 1998United States* Executed RFQs and RFPs to solicit competitive bids and select the most qualified vendors.
* Developed and maintained supplier scorecards to monitor vendor performance and drive continuous improvement.
* Led strategic sourcing initiatives to identify cost-saving opportunities and enhance supplier diversity.
* Implemented vendor performance metrics to evaluate and improve supply chain performance.
* Collaborated with cross-functional teams to streamline procurement procedures and improve vendor relationships.
* Managed procurement process for various goods and services, ensuring cost savings and efficiency.
* Negotiated contracts with vendors to secure the best pricing and terms.
* Analyzed market trends to forecast procurement needs and optimize inventory levels.
* Responsible for the procurement of all printed materials for the company.
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