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Work Background
Customer & Technical Service Consultant II Hematology & Urinalysis
IDEXX LaboratoriesCustomer & Technical Service Consultant II Hematology & Urinalysis
Dec. 2008 - Nov. 2024United States*Handled customer inquiries primarily in-bound calls and email *Assisted with equipment installations and shutdowns. * Provided proactive education on maintenance, workflows and preparation of Hematology samples. * Tracked case notes appropriately. * Delivered product training and support to clients * Maintained customer satisfaction while meeting performance metrics * Collaborated with cross-functional teams to resolve complex issues *Utilized CRM systems to track customer interactions and resolutions *Demonstrated excellent communication and problem-solving skills with excellent technical assessments. *Resolved technical issues and provided troubleshooting assistance to customers.
Sales Account Manager
Donnegn SystemsSales Account Manager
Aug. 2003 - Apr. 2006United StatesTerritory - Maine USA * Developed and implemented sales strategies to drive revenue growth. * Built strong relationships with clients to understand their needs and provide solutions.* *Negotiated contracts and pricing agreements to maximize profitability. *Analyzed market trends and competitor activity to identify opportunities for business development. *Frequent travel from Maine to Massachusetts head office for meetings and training * Worked independently from my home office in Maine
General Manaager
Cowles Business Forms/Deep River ProductionGeneral Manaager
Aug. 1999 - Apr. 2003United States, Saco* Managed staff of 5-7 employees in printing brokerage firm * Demonstrated strong leadership skills *Responsible for hiring, training, and performance evaluations of staff members. * Collaborated with the President of the company daily to set and achieve departmental objectives. *Resolved customer complaints and issues in a timely and professional manner. *Managed dock to stock and in-house inventory for customer base *Implemented customer service initiatives to improve overall satisfaction and retention. * Developed and executed strategic plans to increase sales and profitability. * Managed customer accounts and made in-person calls for B2B accounts
General Manager
Woodworth's Printing EmporiumGeneral Manager
Aug. 1998 - Jun. 1999United States* Managed staff of 7-10 employees * Demonstrated strong leadership skills * Responsible for hiring, training, and performance evaluations of staff members. * Collaborated with the President of the company and the Production Manager daily to set and achieve departmental objectives. * Resolved customer complaints and issues in a timely and professional manner. * Managed dock to stock and in-house inventory for the customer base * Implemented customer service initiatives to improve overall satisfaction and retention. * Trained on and became proficient at all aspects of production, from typesetting to bindery and delivery * Developed and executed strategic plans to increase sales and profitability
Procurement Specialist II
IDEXX LaboratoriesProcurement Specialist II
Oct. 1991 - Jul. 1998United States* Executed RFQs and RFPs to solicit competitive bids and select the most qualified vendors. * Developed and maintained supplier scorecards to monitor vendor performance and drive continuous improvement. * Led strategic sourcing initiatives to identify cost-saving opportunities and enhance supplier diversity. * Implemented vendor performance metrics to evaluate and improve supply chain performance. * Collaborated with cross-functional teams to streamline procurement procedures and improve vendor relationships. * Managed procurement process for various goods and services, ensuring cost savings and efficiency. * Negotiated contracts with vendors to secure the best pricing and terms. * Analyzed market trends to forecast procurement needs and optimize inventory levels. * Responsible for the procurement of all printed materials for the company.

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Remote Administrative & Customer Support
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Remote Admin & Customer Support
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