Cowles Business Forms/Deep River ProductionGeneral Manaager
Aug. 1999 - Apr. 2003United States, Saco* Managed staff of 5-7 employees in printing brokerage firm
* Demonstrated strong leadership skills
*Responsible for hiring, training, and performance evaluations of staff members.
* Collaborated with the President of the company daily to set and achieve departmental objectives.
*Resolved customer complaints and issues in a timely and professional manner.
*Managed dock to stock and in-house inventory for customer base
*Implemented customer service initiatives to improve overall satisfaction and retention.
* Developed and executed strategic plans to increase sales and profitability.
* Managed customer accounts and made in-person calls for B2B accounts