LeeAnn Cote is a dedicated Customer Support Representative with over 20 years of experience in the tech industry, specializing in enhancing user satisfaction and streamlining support processes. Known for her exceptional communication skills and problem-solving abilities, she consistently exceeds performance metrics. She is naturally empathetic and has excellent emotional intelligence (EI) skills. LeeAnn is passionate about leveraging technology to enhance customer interactions, eliminate redundancy, and drive process improvements. LeeAnn has experience with creating and maintaining knowledge-based articles while consolidating and reducing KBAs by 30%. She led the Engagement Team for remote workers. Outside of work, she has a passion for bat conservation worldwide and works to raise awareness about these fascinating animals.More...