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RelateCare | Care is in our namePatient Representative
Jan. 2024 - Aug. 2024My responsibilities within this role include
• Scheduling medical appointments for patients • Ensuring the best customer service for all callers to, resolve caller requests efficiently
• Obtaining & registering patient information according to HIPPA Guidelines • Adhering to HIPPA American Regulations • Ensuring that quality checks are adhered to on all calls.
AppleCustomer Service Agent
Jul. 2022 - Jun. 2023IrelandAs a customer support Advisor at Apple, I was responsible for: • Providing exceptional customer service and technical support to Apple customers via phone, chat, or email. • Troubleshooting hardware and software issues for a variety of Apple products. • Adapting under pressure using critical thinking skills to identify solutions quickly and accurately. • Remain up-to-date on the latest Apple products and services. • Provide accurate information regarding product features, specifications, and pricing. • Follow established procedures and guidelines when troubleshooting customer inquiries. • Maintain a cheerful outlook while interacting with customers.
Scanlon’s PharmacyPharmacy Assistant & Technician
Jan. 2022 - Jul. 2022I commenced my employment as a pharmacy sales assistant in Scanlon’s pharmacy in January 2022. Examples of responsibilities required in this role included: • Process sales and cash transactions. • Dispensing of medicines. • Answer customer enquiries about returns policies and current stock. • Maintain tidiness and cleanliness of store and its change rooms. • Receive prescriptions and communicate required medications to pharmacist. • Monitor medication stock and communicate with suppliers when supplies are low. • Assist pharmacist with prescription preparation. • Ensured proper storage of medicines, pricing. • Ensured tills & cash were balanced & recorded at the end of every shift. My knowledge of pharmaceutical drugs & their effects served as an advantage in this role. It further prepared me for a career in the pharmaceutical industry.
Technological University of the ShannonACS Vice President
Sep. 2021 - May. 2024I have maintained the position as Vice President of the African Caribbean Society in TUS for the last 2 years. In this role: • I attend & plan all weekly ACS meetings with the ACS president & chairperson • Liaison between other ACS’ in universities around Ireland to coordinate events and activities for members such as football tournaments & trips & traditional balls
• Financially budget for the academic year ahead.
Dunnes Storessales assistant
Nov. 2019 - May. 2021Ireland, LuimneachI commenced my employment at Dunnes Stores SC Jetland, Limerick in
November 2020 as part of their seasonal staff in the drapery department. I was
retrained as a permanent member staff in Dunnes Stores SC. On the shop
floor, I fulfilled my role in taking inventory of the products that needed to be
refilled on the shelves. I also worked the tills and have been trained properly
on how to operate them. I assisted customers in locating items they were
unable to find around the store. I worked well with the staff, and I became
familiarized with the busy, retail work environment.
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