SunTrustFinancial Crimes Quality Assurance Analyst
Feb. 2015 - Apr. 2017Orlando, Florida• Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
• Set and achieved product quality objectives while meeting product specifications.
• Investigated performance to maintain employee adherence to quality and safety policies.
• Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Recommended improvements to systems and procedures for increased productivity.
• Oversaw process checks to verify proper completion and correct frequency.
• Created, edited, and updated project manuals and technical documentation used by entire QA team.
• Consulted with product owners and developers to fully understand intended features and functionality.
• Implemented internal auditing practices to create standards and statutory obligation compliance reports.
• Crafted quality control tests to analyze data for process improvement initiatives.
• Review account trends and activities to communicate red flags and possible resolutions or analytical rules.