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Work Background
NICE CXoneSenior District Sales Manager
Feb. 2022Downers Grove, Illinois, United StatesHelping companies create amazing customer experiences by making them flow across all channels.
TalkdeskEnterprise Account Executive
Sep. 2020 - Feb. 2022Greater Chicago Area
RingCentralSenior Account Executive - Enterprise
Feb. 2017 - Aug. 2020Greater Chicago AreaRingCentral, the Gartner Magic Quadrant Leader for UCaaS, helps companies prepared for the new distributed workforce by providing cloud based unified communications to allow people to bring their work with them regardless of where they are. RingCentral also provides workstream collaboration and contact center solutions so that your entire company can be connected to increase operational efficiency and improve your customer experience.
Aspect SoftwareAccount Executive
Jan. 2015 - Feb. 2017Greater Chicago AreaI help my business partners focus on how they can improve the dialogue with their customers. Whether you are looking at improving your customer experience, increasing debt collection, right sizing your team, gaining better insight into your contact center's performance or migrating to the cloud, I can help get you there. Connect with me here or send me an e-mail at my address below. scott.sayler@aspect.com
Aspect SoftwareAccount Executive - Overlay Sales
Apr. 2014 - Jan. 2015Greater Chicago AreaI help my business partners put their right agents in the right spots and make sure they have tools in place to ensure they are prepared once they get engaged live with a customer.
Aspect SoftwareClient Success Manager
Apr. 2012 - Apr. 2014Greater Chicago AreaTeam with existing customers to ensure they are maximizing their initial Aspect investment. This includes researching existing trends inside both industry and the contact center areas to ensure customers are prepared for the long term and delivering gap analysis to help customers define what their goals are and baseline where they are in relationship to those goals.
SaggezzaSenior Consultant
Nov. 2010 - Apr. 2012Chicago, ILPast Roles - Apigee Lead for retail client exposing existing services to third party developers or partners to increase market presence and create new distribution channels. Project Lead for discovery phase of mobile API platform and native application design for large insurance company. Responsibilities included defining the security integration patterns and best practices around the use of the Apigee for mobile integrations. Also defining the libraries or structure needed to create an iOS Static Library to be bundled with the future native applications to provide a consistent integration approach to Apigee. Project Manager and Business Analyst for custom Spring MVC Web Application for a large financial institution. Responsibilities included managing work plan, invoicing client, leading usability testing, and managing the test phases through deployment. Technical Lead for a SOA implementation in the manufacturing industry. Position includes service identification, architecture design, and estimating delivery and staffing model.
AccentureConsultant
Jan. 2005 - Nov. 2010Systems Integration Architect/Developer for six projects that included integration of legacy applications with multiple ERP and CRM systems.
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