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Work Background
Amazing Lash StudioStudio Manager
Oct. 2023United States
Snatch N'ContourSpa Manager
Mar. 2021 - Oct. 2023Chicago, Illinois, United StatesLead and manage the overall operation of the spa, including front desk, treatment rooms, amenities, and retail areas.
Hire, train, and supervise spa staff, ensuring team members are well-prepared to deliver exceptional customer service.
Create and maintain employee schedules, ensuring adequate coverage for all shifts and services.
Foster a positive and collaborative team environment, providing ongoing coaching, feedback, and professional development opportunities.
Develop and implement spa policies, procedures, and protocols to ensure consistent service quality and operational efficiency.
Monitor and maintain inventory levels of spa products, supplies, and equipment.
Collaborate with vendors and suppliers to source high-quality products and negotiate favorable pricing.
Work closely with the marketing team to develop and execute promotional campaigns and events to attract new clients and retain existing ones.
Monitor financial performance, budgeting, and revenue generation to achieve financial targets and growth goals.
Oversee the spa's appointment scheduling system and ensure efficient coordination of treatments and services.
Handle customer inquiries, concerns, and feedback in a professional and timely manner.
Maintain a clean, organized, and inviting spa environment that aligns with the brand's aesthetic and values.
Ensure compliance with all health, safety, and sanitation regulations and standards.
Stay informed about industry trends, new treatments, and wellness practices to provide innovative offerings.
Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless spa operations.
Titanium Holdings Inc.Regional Manager
May. 2019 - May. 2022Chicago, Illinois, United StatesHuman Resources Responsibilities:
Coordinate and facilitate various HR activities, including recruitment, onboarding, performance management, and employee relations.
Assist in the development and implementation of HR policies, procedures, and initiatives to promote a positive workplace culture.
Administer benefits programs, manage employee records, and ensure compliance with labor laws and regulations.
Coordinate training and professional development opportunities to enhance employee skills and career growth.
Serve as a resource for employees, addressing inquiries, concerns, and providing guidance on HR-related matters.
Collaborate with leadership to identify and implement strategies for employee engagement and retention. Property Management Responsibilities:
Oversee the day-to-day operations of assigned properties, including maintenance, leasing, tenant relations, and financial management.
Handle tenant inquiries, concerns, and requests in a professional and timely manner, ensuring tenant satisfaction.
Coordinate property inspections, maintenance repairs, and vendor management to uphold property standards.
Conduct regular property tours and inspections to assess conditions and identify areas for improvement.
Manage leasing processes, including tenant screening, lease agreements, move-in/move-out procedures, and rent collection.
Monitor property budgets, expenses, and financial performance, identifying opportunities for cost savings and revenue generation.
Ensure compliance with fair housing regulations, zoning laws, and safety standards.
Maintain accurate property records, reports, and documentation.
American Campus CommunitiesGeneral Manager
Aug. 2015 - Mar. 2018Chicago, Illinois, United StatesProperty Management Responsibilities:
Assist in the day-to-day management of assigned properties, including tenant relations, maintenance, and financial tracking.
Conduct property inspections and oversee maintenance requests to ensure properties meet high standards.
Support leasing processes, including tenant screening, move-in/move-out procedures, and rent collection.
Collaborate with vendors and contractors to ensure timely and cost-effective property maintenance.
Maintain accurate property records, lease agreements, and financial reports.
Adhere to fair housing laws and regulations. Human Resources Responsibilities:
Assist in coordinating HR activities such as recruitment, onboarding, performance management, and employee relations.
Administer benefits programs, maintain employee records, and ensure compliance with labor laws.
Assist in developing and implementing HR policies, procedures, and initiatives to create a positive workplace culture.
Coordinate employee training and professional development opportunities.
Respond to employee inquiries and concerns, providing guidance and support as needed.
Noreen Heron& AssociatesAccount Executive
Jun. 2010 - Sep. 2010Greater Chicago AreaServe as the primary point of contact for assigned clients, developing strong relationships and understanding their unique business needs.
Collaborate with clients to define marketing goals, objectives, and strategies that align with their brand and target audience.
Create and present compelling marketing proposals, campaigns, and strategies that address client objectives and challenges.
Work closely with internal teams, including creative, digital, and research, to develop integrated marketing solutions.
Coordinate project timelines, budgets, and resources to ensure successful campaign execution.
Monitor campaign performance and analytics, providing clients with regular updates and actionable insights.
Proactively identify upsell and cross-sell opportunities to maximize client revenue and deepen engagement.
Stay up-to-date with industry trends and emerging marketing technologies to provide innovative solutions to clients.
Attend client meetings, presentations, and industry events to foster relationships and stay informed about industry developments.
Handle client feedback, concerns, and requests with professionalism and a problem-solving mindset.
Collaborate with senior management to contribute to the development of new business strategies and initiatives.
Kendall CollegeRA/Housing Coordinator
Apr. 2009 - Jan. 2015Greater Chicago AreaManage all aspects of student housing operations, including leasing, move-in/move-out processes, and resident communication.
Collaborate with university staff to ensure seamless coordination and support for student housing needs.
Conduct tours of the student housing facilities, highlighting amenities and addressing inquiries.
Assist in the development and implementation of marketing strategies to attract and retain student residents.
Maintain accurate and up-to-date resident records, lease agreements, and related documentation.
Handle resident inquiries, concerns, and maintenance requests promptly and professionally.
Coordinate and oversee resident events and activities to foster a sense of community and engagement.
Ensure adherence to housing policies, rules, and regulations, and enforce community standards.
Collaborate with maintenance and cleaning staff to ensure the cleanliness and functionality of housing facilities.
Prepare reports and presentations on occupancy rates, leasing trends, and resident satisfaction.
Stay informed about trends and best practices in student housing and property management.
Act as a resource for students, providing guidance and support for their housing experience.
Best BuySales Consultant
Sep. 2007 - Mar. 2008Naperville, Illinois, United StatesEngage with customers to understand their home entertainment needs, preferences, and budget constraints.
Provide expert advice on home theater systems, audio/video components, and related accessories.
Showcase product features, benefits, and specifications to help customers make informed purchasing decisions.
Develop and deliver personalized product demonstrations to highlight the capabilities of different home theater setups.
Recommend tailored solutions that align with customer requirements, ensuring an optimal home entertainment experience.
Collaborate with the sales team to achieve individual and team sales targets.
Keep abreast of the latest trends, technologies, and developments in the home theater industry.
Establish and maintain strong customer relationships, fostering repeat business and referrals.
Process sales transactions accurately and efficiently, including order processing and follow-up.
Provide post-sale support, assisting customers with setup, troubleshooting, and technical inquiries.
Maintain a clean and organized showroom, ensuring products are displayed effectively.
Participate in product training sessions and stay updated on industry knowledge.
McDonald's CorporationRecords Management
Jun. 2007 - May. 2008Chicago, Illinois, United StatesDevelop and implement records management policies and procedures, ensuring alignment with industry best practices and regulatory requirements.
Create and maintain a comprehensive records classification and retention schedule to facilitate easy retrieval and disposal of records.
Organize and index physical and digital records, ensuring accurate and consistent metadata tagging for effective search and retrieval.
Coordinate the secure storage and retrieval of records, ensuring proper handling, security, and confidentiality.
Collaborate with cross-functional teams to identify records retention requirements, ensuring compliance with legal and regulatory guidelines.
Assist in the design and implementation of electronic document management systems (EDMS) to enhance records accessibility and workflow efficiency.
Provide training and guidance to staff members on records management procedures, promoting awareness and adherence to established protocols.
Conduct regular audits of records and information repositories to verify accuracy, completeness, and adherence to retention policies.
Oversee the process of records disposal and destruction in accordance with established retention schedules and legal requirements.
Monitor developments in records management technology and practices to recommend improvements and innovations.
Prepare reports and presentations on records management activities, highlighting key metrics and trends.
Collaborate with IT teams to ensure proper backup, disaster recovery, and business continuity plans for critical records.
State Farm InsuranceProject Coordinator
Mar. 2003 - May. 2006Bolingbrook, Illinois, United StatesAssist in the planning and scheduling of project timelines, milestones, and tasks.
Coordinate project resources, including team members, equipment, and materials.
Communicate project goals, progress, and updates to stakeholders, ensuring alignment and transparency.
Prepare project documentation, including project plans, reports, and status updates.
Monitor project progress and identify potential risks or delays, taking proactive measures to address them.
Collaborate with cross-functional teams to ensure project tasks are completed on schedule.
Assist in managing project budgets, tracking expenses, and maintaining financial records.
Schedule and facilitate project meetings, documenting minutes and action items.
Support the implementation of project management tools and software.
Provide administrative support to project managers, including arranging travel, scheduling meetings, and organizing project-related materials.
Assist in quality control and quality assurance processes to ensure project deliverables meet required standards.
Calculate monthly financial increase/decrease Schedule Meetings Community Service
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