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Work Background
Mitchell Martin Inc.Senior Process Engineer
Jan. 2024New York City Metropolitan AreaEngaged MMI's clients as a process engineer and collaborated with IT and business executives to document, review, and revise operational and technical processes to enable and optimize transformation initiatives. As a process engineer, I facilitated discussions with product owners, application developers, and the business to convey process objectives, such that crucial control and measurement indicators are designed and implemented in solutions to monitor and automate systems controls. Participated in cross-organization planning sessions to affirm objectives, strategize on solution paths, outline dependencies and risks, and constitute strategies and tactics to implement initiatives within a SAFe-Agile environment.
Educational Testing ServiceSr. Business Process Lead and Lean Six Sigma Consultant | Enterprise-wide
Jan. 2012 - Jan. 2024Princeton, NJPartnered with senior business and operations executives across multiple Functional Centers of Excellence (FCEs) and Strategic Product Groups (SPGs) to identify, prioritize, and define the most critical business opportunities and associated challenges. Guided by these priorities, I assessed the current business environment, people, and processes that underpinned our performance. Leveraging various tools and methodologies, I constructed business models to maximize the opportunities and unmet potentials. To mitigate implementation challenges, I either redesigned the business model and processes to remove constraints or structured new solution paths to achieve the desired outcomes. Additionally, I established and maintained strong alliances with internal partners across the enterprise to facilitate, plan, and deliver timely strategic and tactical solutions. Spearheaded several work initiatives that revitalized or established critical shared services centers within operations. Through these initiatives, I identified opportunities to streamline operations, eliminate redundancies, and reduce costs across service units. I then developed and presented compelling pitch decks that effectively communicated and demonstrated the tangible business value each shared services group offered.
Educational Testing ServiceSr. Business Process Consultant | Information Technology and Product Development
Jan. 2004 - Dec. 2011Princeton, NJ• Facilitated the definition, development, and implementation of Information Technology processes and support frameworks. • Reduced the frequency and impact of business processes and customers-facing errors. • Aligned future state process to meet corporate goals and strategies. • Determined key performance indicators, prioritized initiatives, and set process maturity levels to address Voice of the Customer (VOC) feedback. • Defined data collection best practices to gather metrics and monitor performance for improved user and customer experience.
Educational Testing ServiceLead Business Systems Analyst
Jan. 2003 - Mar. 2004• Led project management and business analysis activities supporting the design, development, execution, and management of ETS’ business units. • Analyzed strategic business needs, external user needs (RFPs), and ensured proper system requirement specifications. • Partnered with key business units, operations, development teams, and subject matter experts to build holistic technology solutions for elementary and secondary education products. • Sought opportunities to remove redundancy, reduce cost, improve core capabilities, and maximize ROI.
Quantum Business Solutions Principal Managing Director | Quantum Business Solutions, Princeton, NJ
Jan. 2002 - Dec. 2003Princeton, New Jersey• Managed opportunity development, solutioning, and resource allocation across service offerings (project management, process re-engineering, knowledge & content management, and government digital transformation.) • Enhanced value propositions for clients' service offerings and products. • Designed process re-engineering methodologies for clients.
IBM Global ServicesSenior Manager
Jan. 1999 - Jan. 2001• Collaborated with Sales to design innovative solutions to enable significant industry-wide impact. • Analyzed business needs to ensure IBM technical and business solutions met customer objectives. • Leveraged various methodologies, creativity, and business acumen to design business solutions that meet customer needs - despite complexity.
Philip MorrisPrincipal Systems Analyst
Jan. 1997 - Jan. 1998• Defined, designed, and implemented projects for Marketing and Sales (e.g. - Direct Marketing, Business Intelligence).
Bankers TrustAVP
Jan. 1994 - Jan. 1997• Analyzed business needs and influenced the product roadmap for the firm's Defined Benefits and Contribution line of business. • Collaborated with developers and quality engineers to deliver timely and defect-free production releases.
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