Sirius XM Radio Inc.Vice President, Interactive
May. 2007 - Apr. 2016Washington D.C. Metro Area, New York, NYLed Digital Marketing team as the company grew to 30 million subscribers. Oversaw site development, content strategy, digital publishing, and operations for siriusxm.com. Responsibilities included user experience, creative development, web development, integration with database and billing systems, digital marketing, mobile, social media, email marketing, and SEO. Led team that developed merged company’s web site, siriusxm.com. Site improved usability and drives key business metrics such as conversion from trial, retention, acquisition, upsell, and win-back. Focused efforts on reducing operating costs by shifting interactions from call centers to digital. Managed e-commerce for XM Radio including technology, user experience, merchandising and promotions Led development of mobile site and move to responsive design through Agile process Established web analytics and reporting function implementing both Google Analytics and Adobe Analytics (Omniture). Used data and analytics to improve conversion rates and efficiency of digital marketing including SEM and email marketing. Implemented tools (Adobe Test & Target and Maxymiser) and methodologies for A/B and multivariate testing and landing page optimization Established Social Media marketing function that included the production of over 1,300 videos with over 100 MM views on YouTube. Managed company Facebook pages and Twitter account. Implemented Social Media Listening and Management platforms (Salesforce/Buddy Media and Sprinklr) that tracked mentions and managed and reported on thousands of posts for over 140 branded social media accounts Planned and executed Paid Social Media campaigns on Facebook and Twitter for branding, awareness, and direct response programs. Leveraged Facebook Custom Audience targeting capabilities using email addresses and customer name and address (CNA)