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Work Background
TechEQ Project SolutionsAgile PMO and Technical Program Management Consultant
Jan. 2024San Francisco Bay Area
ArcherHead of IT PMO
Aug. 2022 - Nov. 2023United States- Developed and Implemented PMO Strategy and Governance: Led the development and implementation of a comprehensive PMO strategy, governance framework, and best practices. Directed a team of program and project managers to deliver business-critical initiatives and key capabilities, enabling engineering teams to successfully build aircraft and support our path to commercialization and FAA certification. - Interim CIO Leadership: Orchestrated a 20-person distributed IT team as Interim CIO from March 2023 to July 2023. Successfully delivered critical technology projects and enhancements while managing a $15M department budget, ensuring alignment with organizational objectives and priorities. - Establishment of IT PMO: Spearheaded the establishment of Archer's inaugural IT PMO, crafting processes aligned with company policies, procedures, and objectives. Provided real-time visibility into project status and program health, facilitating informed decision-making at all levels of the organization. - Leadership in Vendor, Supply, and Demand Management: Directed Vendor, Supply, and Demand Management activities, demonstrating strong leadership and oversight. Implemented effective strategies to optimize resource allocation and enhance operational efficiency. - Improved Project Completion Rate: Enhanced project completion rate by 30% within the first year through meticulous management of complex projects and strategic allocation of resources. Implemented robust project management methodologies to ensure timely delivery of milestones and objectives. - Stakeholder Collaboration and Alignment: Collaborated closely with key stakeholders, including C-suite executives, to prioritize and align IT projects with industry 4.0 focus and long-term strategic objectives. This collaborative approach resulted in improved project success rates and enhanced alignment with overarching business goals. - Provided Program Management expertise for SAP S4/Hana, MES, Supply Chain & Infrastructure
SEPHORASenior Manager Program Management Office (PMO) and Office of CIO
Dec. 2019 - Jul. 2022San Francisco Bay AreaAs the Senior Manager of the PMO at Sephora, I spearhead the development and operationalization of Agile PMO/Portfolio strategies and practices across delivery teams. Within this role, I successfully stabilized a team facing high attrition rates, a feat that led to my promotion from Manager to Senior Manager within just five months. Key Responsibilities and Achievements:
- Lead a dedicated PMO team, providing essential support to an organization comprised of 285 FTE and 720 contractors.
- Develop and continuously refine PMO processes to align with the evolving needs of the organization, fostering agility and adaptability.
- Manage Contingent Workforce Management and Analytics, ensuring optimal resource allocation and efficiency.
- Oversee Contracts Lifecycle Management, maintaining compliance and maximizing value from vendor relationships.
- Administer and manage various systems, including Mindsalt, Planview, Aha!, Adobe Analytics, SharePoint, Raindrop, SAP Fieldglass, Slack, Conga/Novatus, Coupa, and Finario.
- Take charge of Capex ($85M) and Opex budget planning and management, optimizing financial resources to drive business objectives.
- Mentor and develop direct reports, providing coaching and training to Project, Program, and Product Managers, fostering their professional growth and success.
- Innovate PMO processes, introducing the POD model and Agile methodologies to enhance efficiency and effectiveness.
- Directly manage key initiatives that drive revenue growth, such as Same-Day Delivery contributing to bottom-line success even during challenging times like the pandemic. Through strategic leadership and innovative thinking, I consistently drive impactful outcomes and support Sephora's mission of delivering exceptional experiences to customers while achieving business objectives.
SEPHORAManager, Program Management Office (PMO) and Office of CIO
Jul. 2019 - Dec. 2019San Francisco Bay AreaIT Finance, Governance, Training and Adoption
Ariat InternationalSupply Chain, Distribution, Logistics, Infrastructure, ERP/HR Systems and PLM Program Manager (PMO)
Jan. 2018 - Jul. 2019Union City, CaliforniaProgram and Project Manager | Enterprise Systems | Supply Chain | Finance | SAP Integration I am a seasoned Program Manager with a proven track record of success in overseeing complex initiatives across various domains, including Enterprise Systems, Network Operations, Infrastructure, Supply Chain, Distribution, Logistics, Finance, Marketing Product Lifecycle Management, SAP Enhancements, and Integrations & EDI. Key Responsibilities and Achievements:
- Managed a substantial $8.5M portfolio, ensuring successful project planning and execution across multiple areas.
- Cultivated strong business relationships to develop comprehensive value delivery roadmaps for critical functions including Finance, Supply Chain, Distribution, Logistics, Infrastructure, and Product Lifecycle Management.
- Led the SAP Enhancements Program, overseeing seamless integration between Centric and SAP ECC & AFS systems.
- Implemented and administered ServiceNow ITSM and CSM modules, including organizational change management and comprehensive training initiatives.
- Orchestrated the successful opening of a new Texas 3PL facility with WMS integration, providing technical support and automation solutions within an impressive 90-day timeframe.
- Maintained a stellar track record of delivering projects on time and within budget, consistently achieving goals while adhering to a tolerance of +/- 5%. With a strategic approach and a focus on fostering collaboration and efficiency, I am dedicated to driving tangible results and facilitating the success of organizations through effective program management and innovative solutions.
Bigge Crane and Rigging Co.Chief of Staff to CTO and Head of IT PMO
Aug. 2015 - Dec. 2017San Leandro, CaliforniaHands-on and trusted leader within the IT Organization, with extensive experience as a Head of PMO overseeing all IT and Business projects. My expertise lies in leading the development of enterprise systems roadmap and execution of projects while maintaining comprehensive knowledge of business processes and platforms. I foster an environment of continuous improvement and lead teams to deliver quality projects that drive organizational success. Key Responsibilities and Achievements:
- Spearheaded the implementation of the first-ever Project Management Office, establishing Agile and Waterfall practices including 2-week Agile sprint management with weekly software releases.
- Defined and implemented project management processes, reporting, and metrics to ensure project success and alignment with organizational goals.
- Developed the IT applications delivery roadmap, guiding strategic initiatives to drive business outcomes.
- Achieved a remarkable 53% increase in project completion rates, reflecting my commitment to delivering results on time and within budget.
- Managed financial programs exceeding $3 million, demonstrating strong fiscal stewardship and accountability.
- Led Lean Six Sigma continuous improvement initiatives, driving operational efficiency and cost savings.
- Successfully managed proprietary software development with Agile methodologies, leading a multidisciplinary team of software engineers, product managers, and project managers. Through strategic leadership, hands-on management, and a commitment to excellence, I have led complete digital transformations and Lean Six Sigma initiatives resulting in significant increases in EBITDA and project completion rates. I am dedicated to driving organizational success through effective program management and continuous improvement initiatives.
SafewayPMO Project Manager/IT Business Systems Analyst
Nov. 2010 - Jul. 2015Pleasanton, Ca.Results-Driven Project Manager & Business Analyst | Retail & Marketing Expert I am a top-performing Project Manager and Business Analyst known for consistently delivering projects within Retail and Marketing portfolios. With strong financial and analytical skills, I am relied upon to provide expertise in project cost tracking and bridge the gap between business and IT functions within the organization. Key Contributions:
- Project Delivery Expertise: Successfully managed diverse projects including KDS Implementation, Mobile Point of Sale, MS Exchange Migration, Limited Purchase Gift Card Implementation, Electronic Gift Cards, Automated Department Transfers, ISP Migration, and Retail Store Systems Integration and Migration.
- Strategic Leadership: Played a pivotal role as Project Manager and Business Analyst during the Albertsons conversion to Safeway Systems, ensuring seamless transitions and operational continuity.
- Innovative Solutions: Spearheaded the implementation of the first KDS System in Tim Horton’s Coffee inside Safeway Canada, showcasing a commitment to innovation and efficiency.
- Business Program Liaison: Acted as the primary liaison for the In-Store Sign and Label Program, facilitating collaboration and communication between stakeholders to drive program success. I am dedicated to delivering high-quality results and providing strategic insights to drive business success. With a proven track record of excellence in project management and business analysis, I am ready to tackle new challenges and drive impactful outcomes for your organization.
SafewayPMO IT Execution and Resource Manager /IT Planning Manager
Mar. 2007 - Jan. 2011Pleasanton, Ca.Dynamic Leader in Marketing & Retail Portfolio Execution | Resource Management Expert As a trusted leader, I was personally selected by the VP of IT to spearhead the execution and resource management of the Marketing and Retail portfolios. In this role, I collaborate closely with Portfolio ERM’s to develop, negotiate, and maintain IT Development Resource Plans, ensuring alignment with organizational objectives and priorities. I excel in developing robust business cases and conducting comprehensive cost-benefit analyses to drive informed decision-making on projects. Key Responsibilities and Achievements:
- Leadership and Mentorship: Provide comprehensive training and mentorship to Project Managers on time tracking and Microsoft Project plan build-outs, fostering professional growth and skill development.
- Resource Management: Successfully negotiate and schedule over 100 resources, optimizing resource allocation to maximize efficiency and project success.
- Career Development: Implement career planning and development initiatives for assigned resources, supporting their growth and advancement within the organization.
- Strategic Planning: Lead annual project and resource planning and sequencing for all portfolios, ensuring alignment with business objectives and resource capacity. With a strategic mindset and a focus on collaboration and excellence, I am dedicated to driving success in Marketing and Retail portfolios through effective resource management and strategic planning.
SafewayMerchandising and Sales Event Division Leadership - Lifestyle Stores
Jun. 2005 - Mar. 2007Pleasanton, Ca.Chosen Leader for Best-in-Class Lifestyle Store Merchandising Implementations I was handpicked by the Director of Lifestyle Stores and Division President to spearhead the implementation of Best-in-Class Lifestyle Store Remodels and Store Openings. In this pivotal role, I serve as a trusted Team Leader, driving the success of the New Store Remodel Team and ensuring the flawless execution of projects. Key Responsibilities and Achievements:
- Team Leadership: Lead and inspire a team of over 300 Sales Specialists, providing training, guidance, and scheduling support to ensure the seamless operation of store activities.
- Field Merchandising Management: Oversee and manage field merchandising staff, ensuring adherence to brand standards and delivering exceptional customer experiences.
- Store Management Training: Train store management teams on the intricacies of the Lifestyle Format, equipping them with the knowledge and tools needed to excel in their roles. With a focus on excellence and a commitment to delivering exceptional results, I am dedicated to driving the success of Lifestyle Store implementations and contributing to the growth and success of the organization.
SafewayManager of Product Development and Merchandising Corporate Bakery
Jan. 2003 - Jun. 2005Pleasanton, Ca.Dynamic Leader in Product Development, Merchandising and Strategy Elevated from the Floral Department to spearhead Product Development efforts in Corporate Bakery, I am entrusted with the strategy and development of new programs and packaging company-wide. Through my leadership, I have implemented Best-in-Class product launches, playing a pivotal role in driving profitable growth within the Bakery Department. Key Responsibilities and Achievements:
- New Product and Packaging Development: Drive the ideation, development, and execution of new products and packaging initiatives, ensuring alignment with company objectives and market demands.
- Vendor Negotiation: Negotiate and collaborate with vendors to secure optimal terms and partnerships, maximizing value and driving cost efficiencies.
- Store Launch and Procedures: Direct stores on the successful launch and implementation procedures of new programs and products, ensuring seamless integration into existing operations and processes. With a strategic approach and a passion for innovation, I am dedicated to driving success in product development and strategy, contributing to the continued growth and success of the organization.
SafewayManager of Product Development and Merchandising Corporate Floral
Jan. 2001 - Jan. 2003Pleasanton, Ca.Strategic Leader in Category Analysis and Product Development Handpicked by the VP of Floral, I assumed leadership of the Category Analyst Team, driving the development of practices and reporting to bolster Sales and Planning collaboration with the Sales and Marketing team. Additionally, I was selected to manage Product Development efforts within the department, filling a critical gap in resourcing. Key Responsibilities and Achievements:
- Category Analysis: Led the Category Analyst Team in developing and implementing practices and reporting mechanisms to enhance Sales and Planning collaboration, ultimately driving increased sales performance and strategic decision-making.
- Product Development: Spearheaded efforts in new product and packaging development, leveraging keen negotiation skills to secure optimal terms with vendors and directing stores on successful launch procedures.
- Cross-Functional Collaboration: Collaborated closely with the Manager of National Categories to plan Hardgoods delivery, ensuring seamless coordination and alignment across departments to optimize product offerings and customer experience. With a focus on innovation and collaboration, I am committed to driving success in category analysis and product development, contributing to the overall growth and profitability of the organization.
SafewayCorporate Marketing Data and Strategy Analyst
Jan. 2000 - Jan. 2001o Strategic Corporate Marketing Data Analyst | Financial Analysis Expert As a Corporate Marketing Data and Strategy Analyst, I specialize in conducting comprehensive financial analysis for divisions, departments, and categories across the organization. My responsibilities include developing and publishing content for the Marketing Fact Book, as well as writing and publishing reports utilizing Mainframe Applications and Data (SQL, DB2, Teradata, Essbase). Key Responsibilities:
- Financial Analysis: Conduct in-depth financial analysis to evaluate performance and identify opportunities for improvement within divisions, departments, and categories company-wide.
- Marketing Fact Book: Develop and publish content for the Marketing Fact Book, providing valuable insights and data-driven recommendations to support strategic marketing initiatives.
- Report Writing: Utilize SQL, DB2, Teradata, and Essbase to write and publish reports, extracting and analyzing data from mainframe applications to inform decision-making and drive business outcomes. With a keen eye for detail and a strong analytical mindset, I am dedicated to providing actionable insights and driving strategic decision-making to drive growth and success in corporate marketing initiatives.
SafewayChief of Staff to the Division President
Jan. 1998 - Jan. 2000Chief of Staff | Trusted Advisor to Division President As the Chief of Staff to the Division President, I play a pivotal role in driving strategic initiatives, marketing strategies and facilitating seamless operations within the organization. My responsibilities encompass a diverse range of functions, including: - Store and Regional Reporting: Oversee the development and analysis of store and regional reporting metrics, providing valuable insights to inform decision-making and drive performance improvement initiatives. - Annual Leadership Meeting Planning: Lead the planning and production efforts for the annual leadership meeting, ensuring a seamless and impactful event that aligns with organizational objectives and fosters collaboration among key stakeholders. - Merchandising and Store Standards Projects: Direct and oversee merchandising and store standards projects, ensuring alignment with company standards and objectives to enhance the overall customer experience and drive operational excellence. As a trusted advisor to the Division President, I am committed to driving success and fostering a culture of excellence within the organization. With a strategic mindset and a dedication to operational efficiency, I consistently deliver impactful results that contribute to the achievement of business goals.
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