I’m a results-driven Customer Success and Client Experience professional with over 8 years of experience supporting global clients in SaaS, travel, education, and public sector environments. I’ve managed high-profile accounts at American Express and AARP, consistently resolving complex issues, improving client retention, and driving engagement. Highlights of my career include leading initiatives that generated $3.9M+ in revenue at 2U, resolving 95% of customer disputes within 72 hours at AARP, and consistently exceeding service and satisfaction metrics across roles. My strength lies in blending strategic consulting with empathetic communication to deliver lasting value to clients.More...
Noreen Estrada is a versatile professional at H&R Block, serving as a Tax Associate, Travel Agent, and Insurance Agent. Her multifaceted role involves providing tax-related services, planning and booking travel for clients, and offering insurance policies. She plays an integral part in the company's operations, helping clients navigate tax laws, plan their travels, and secure their financial future through various insurance plans. Her diverse skills and knowledge contribute significantly to the company's reputation for comprehensive financial services.More...
David Hersh
User Experience Designer / Design System Lead@AARP
Verified
I have acquired extensive experience in the field of Design and User Experience design over the course of 15 ongoing years. Throughout my career, I have successfully implemented and overseen the development of intricate design systems for multiple prominent enterprise organizations. My passion lies in fostering collaborative relationships among various teams, including development, product, business, stakeholders, and design. I derive immense satisfaction from applying traditional UX principles and strategies to tackle complex problem-solving endeavors.More...
Darren Hotton
Community Manager@AARP
Verified
Results-oriented Program Director & Consultant with 30+ years of deep expertise in government-sponsored healthcare, specializing in Centers for Medicare & Medicaid Services (CMS) policies and regulations, including Medicaid, Medicare, and Marketplace. Proven ability to ensure meticulous compliance with federal and state regulations, including OIG’s guidance, consistently exceeding expectations in complex environments. I excel at tackling intricate regulatory challenges, developing and implementing robust compliance frameworks that drive program integrity, and fostering collaborative partnerships with government agencies and industry stakeholders to achieve critical program objectives and uphold the highest ethical standards.
My track record demonstrates consistent success in strategic planning, developing and executing strategic plans aligned with evolving regulatory requirements (including proactive auditing and monitoring), and effectively managing multifaceted stakeholder relationships to achieve shared goals. Adept at in-depth policy analysis, proactive risk mitigation, and supporting the development of updated policies that enhance program efficiency and effectiveness. Experienced in directing state and federal contracts, ensuring strict adherence to terms and regulations, and effectively managing project activities to deliver impactful outcomes. Skilled in developing targeted outreach initiatives, managing grant deliverables with precision, and leveraging data-driven insights to track program performance and inform strategic decision-making. My strong written and verbal communication skills facilitate clear interaction with diverse stakeholders and the delivery of impactful training programs.
Seeking to leverage this extensive expertise and proven ability to significantly contribute to government contract management and compliance initiatives, ensuring operational excellence, fiscal responsibility, and the highest levels of integrity, ultimately driving positive organizational impact. Core skills: RegulatMore...
Regina McIntosh
Writer, Editor, proof reader
Verified
I'm a freelance writer from the mountains of WNC. I write a lot of Christian devotionals and poetry but am completely capable of writing most anything - professional or creative. And, I enjoy editing and proofreading for anyone's needs. If you are interested in reading more of my work, search my name on Amazon where my books are published.More...
Donna Green
Agile Program Manager@SAIC
Verified
Result-oriented Senior Program/Project Manager with over 20 years of experience managing high-visibility Enterprise Business Systems (EBS). Commendable track record leading full-lifecycle SAP, Oracle, and PeopleSoft implementations. Strategic expert in SDLC management, Risk Mitigation, and Budget Forecasting. Balanced practitioner of Agile, Hybrid, and Waterfall methodologies, capable of leading cross-functional, global teams to deliver high-value technical solutionsMore...
Michael Bayroff
Project Manager/Consultant
Verified
Michael Bayroff is a results-driven Project Manager with a background in electrical engineering (BSEE) and an MBA with a concentration in Information Systems. He also holds a Master’s Certificate in Customer-Focused Product and Service Design from Cornell University. He brings over 15 years of experience leading complex initiatives across public and private sectors, with a focus on IT modernization, training and education development, governance and compliance, and entrepreneurial product development. Michael is known for bringing structure and clarity to complex programs, aligning stakeholders, and delivering measurable outcomes. He applies a disciplined, metrics-driven approach grounded in Six Sigma and industry best practices, and leverages modern tools, including AI-enabled technologies, to streamline workflows and enhance decision-making.
Certifications: PMP, CISSP, CISM, RMP, CSSBB, CSPO, CSM, COBIT, ITIL Foundation, AWS Certified Cloud Practitioner.More...
Jenny Couch
Fractional Chief Operating Officer
Verified
Accomplished and growth-driven executive leader with extensive experience leading operations management,, strategic planning, enterprise transformation, and value creation across the healthcare spectrum and investment sectors. Proven track record in driving operational efficiency, revenue growth, and integration initiatives for small to large-scale organizations. Expertise in building high-performing teams. Deep experience in implementing scalable operating models aligned to value creation strategy. Skilled at aligning cross-functional stakeholders, optimizing processes, and implementing performance dashboards to enhance visibility, accountability, and drive execution, Adept at guiding organizations through growth, acquisition integration, and national expansion.More...
Deirdre Bey
Education Development & Strategist
Verified
Deirdre Bey is a visionary Educator & Strategist with over 15 years of experience in transforming educational landscapes.
She specializes in designing innovative courses and training and implementing strategic initiatives that enhance learning outcomes and foster inclusivity. At the forefront of educational technology, Deirdre has successfully led cross-functional teams to launch award-winning programs in both non-profit and for-profit sectors. Her passion for lifelong learning and commitment to equity in education have made her a sought-after speaker and consultant in the global education sector.More...
Jame J
Community Manager
Verified
Jame J is a dynamic Community Manager with over a decade of experience in cultivating vibrant online and offline communities. Under Jame's leadership, the community engagement rate at various tech companies have soared. She is also a writer, editor, actor and creative producer.More...
Katie Raezer
UC Architect@Ttec
Verified
With over 30 years of experience supporting diverse IT
environments, I have a proven track record of collaborating with both technical experts and business leaders to design, implement, and support innovative solutions. I am skilled in navigating complex challenges and delivering impactful results, whether leading teams or contributing as a key individual. Known for my strong work ethic, reliability, and adaptability, I take pride in my ability to approach each
project with flexibility, ensuring success in fast-paced and dynamic settings.
Unified Communications (Cisco)
SIP Telephony
Cloud Computing
System Migrations/Merging
Competency in Technical TrainingMore...
Vanessa Barksdale
Principal Consultant@Modernist Communication Strategies
Verified
Vanessa Barksdale is the Principal Consultant at Modernist Communication Strategies, where she specializes in the development and implementation of sales and marketing systems for small-to-medium sized social-impact organizations. With over 8 years of experience, she has successfully led projects that minimize friction and redundancy, and maximize project impact through sales enablement and revenue operations. Vanessa is a certified Digital Marketing Professional, as well as a certified Revenue Operations professional. Outside of work, she is an avid traveler and amateur painter, making art out of blank canvasses.More...
Chanda Luitel
Co Founder@Aloha Eco Friendly
Verified
I’m a writer, web strategist, and MBA with experience spanning UX research, brand storytelling, and digital marketing. I’ve co-founded a sustainable goods company, supported public health outreach, and developed UX-informed content strategies for small businesses. Whether it’s a personal essay, a conversion brief, or a creative campaign, I bring structure, empathy, and clear narrative logic to every project. I write with the end user—and the emotional arc—in mind.More...
Patrick Fitzgerald
Managing Director@Green Box Digital, Inc.
Verified
I develop and execute digital strategies that drive growth and revenue. I focus on delivering value through digital marketing (SEO and paid media), CRM, e-commence, data, and analytics. I excel at fixing and turning around digital projects and initiatives.More...
Mitchell Bernard
Technical Lead@Barbarian Group
Verified
I have more than 20 years of IT industry experience in development, consulting, and
product management. My expertise is with CMS and collaboration applications, focusing on backend development, with more than 7 years of experience working with the Adobe Experience Manager platform on large, enterprise Web sites.More...
Nathandra Boudoi
SAP Concur Travel and Expense Analyst - Consulting/Part-time
Verified
SAP Concur Travel and Expense Analyst, Nathandra Boudoi, is responsible for managing and optimizing the company's travel and expense management system. This includes ensuring the system is efficient, user-friendly, and compliant with company policies and regulations. Boudoi's role also involves analyzing data to identify trends and opportunities for cost savings, providing training and support to system users, and collaborating with other departments to streamline processes and improve system functionality. Her work is crucial in controlling company expenses, improving employee satisfaction, and driving operational efficiency.More...
Crystal Onyema
Copywriter / Content Writer@TD Jakes Enterprises
Verified
**Versatile & Impact-Driven Copywriter and Content Strategist**
With a passion for storytelling and a proven track record of engaging millions, I am an experienced writer and content creator specializing in digital marketing, brand storytelling, and editorial strategy. My expertise encompasses technical writing, SEO-driven content, social media strategy, and multimedia script development.
*Professional Highlights*
Digital Copywriting Expertise:
Currently, I create compelling content for T.D. Jakes Ministries, managing messaging across social media platforms with millions of followers. My work includes producing newsletters, website content, marketing campaigns, and radio ad scripts that inspire and drive action.
Content Development & Editorial Leadership:
As an Assistant Editor at Arizona Coffea Magazine, I led feature writers, curated engaging narratives, and maintained high editorial standards. I have also contributed to platforms like BestColleges.com, delivering well-researched, SEO-optimized articles focused on diversity and education.
Brand Strategy & Marketing:
In my role at Miracare, I boosted customer engagement through innovative campaigns that achieved over a 50% open rate. I developed product launch materials, educational e-books, and customer communication templates.
Grant Writing & Nonprofit Development:
As Communications Director at Lights Camera Discover, I secured tens of thousands of dollars in grants from organizations such as South by Southwest and the State of Arizona, fueling impactful community programs.
Media & Social Influence:
I have indexed bestselling books, blogged for AARP on important social issues, and enhanced brand presence through creative social media campaigns.
*Core Competencies:
- Copywriting & Content Strategy
- Social Media & Digital Campaigns
- SEO & Technical Writing
- Editorial & Brand Storytelling
- Nonprofit Development & Grant Writing
- Multimedia Scripting & Script Writing
Driven by creativity and authenticity, I thrive on craftiMore...
Anai Ibarra
Principal/Founder
Verified
I am a bilingual and bicultural communications and public relations consultant in Social Marketing, Public Affairs, Media Relations, and Community Outreach for the English and Hispanic markets. I offer a deep knowledge of the country’s socio-economic inequalities, a native understanding of the Latino community, and extensive related work experience. I am bilingual in English and Spanish.More...
Tim Bojko
Senior Consultant@Leadershift Solutions
Verified
As Tim Bojko, Senior Consultant Product Management & Leadership, I have successfully led multiple product development teams, resulting in the successful launch of several innovative products. I've also implemented effective product management strategies, improving efficiency and productivity. My leadership skills have fostered a positive and collaborative work environment, boosting team morale and performance. I have also provided valuable consultation services to clients, helping them improve their product management processes and strategies. My expertise has been recognized with several industry awards and commendations.More...
Chad Shryock
Senior Software Engineer / Founder@Stager Tools
Verified
Chad Shryock is a highly skilled Senior Software Engineer currently working at Stager Tools. He has extensive experience in designing, coding, testing, and managing software programs and applications. Chad has a solid understanding of various programming languages, software architecture, and computer science principles. His expertise also includes debugging, software testing, and problem-solving skills. Throughout his career, he has demonstrated his ability to work in a team and deliver high-quality workMore...
Stephanie Colbert
Growth Marketing Professional
Verified
As
As a Growth Marketing Professional, I have successfully developed and implemented strategic marketing plans that significantly increased company revenue. I have a proven track record in driving customer acquisition and improving retention rates. I've also led cross-functional teams to achieve business and marketing goals. My data-driven approach has resulted in successful campaigns that increased brand visibility and market share. I have also been recognized for my ability to optimize marketing funnels and effectively manage budgets.More...
Michael Jay Spearman
Program Manager@Miller Lane Systems Solutions
Verified
• Analytical, resourceful, and highly adaptable professional with extensive experience in workforce productivity, operational excellence, and developing strategies, successfully operating within governmental and private sectors.
• Skilled in evidence and requirements gathering, creating, and delivering highly sensitive reports to senior leadership, providing recommendations on improvement strategies to increase efficiency and reduce waste.
• Highly effective and collaborative in strategic planning, business process improvements, automating internal processes, project management, change management, risk management, and decision support for all leadership and stakeholders.
• Strong knowledge in strategy, planning, setting objectives, initiatives and coordinating of projects related to asset management, checkpoint security, software management, and hardware functions.
• Accomplished leader and communicator, skilled in creating, building, and strengthening relationships across functions to drive cohesive, strategic operations.
• Successfully applied LSS framework in Manufacturing, Healthcare, Aviation, Customer Experience, and the US Federal Government
• MS Office & Teams Proficient in Visio, Excel, PowerPoint, and WordMore...