Cogent CommunicationsRegional Learning Manager
Mar. 2015 - Dec. 2016Central RegionResponsible for reinforcing ongoing Learning and Development for all Sales channels within the East Region of North America. Deliver training sessions at a high level of proficiency to ensure a quality learning experience, including; curbside coaching, one on one coaching, interactive instructor led classroom and virtual instructor led training delivery. Provide ongoing reinforcement to identify learning gaps and corresponding areas for improvement for the continued advancement. Areas of accountability encompass design and delivery of training materials, conducting benchmarking against objectives, strategic planning, and in-depth needs analysis of sales initiatives for the company. - Design,develop and deliver Sales Learning and Development program focusing on but not limited to the Central Region of North America. - Collaborate with sales leadership to identify, recommend, and implement training solutions that maximize organizational efficiencies and performance. - Heavily focus on account managers aligned with the Onboarding Program with topics to include: Networking/Prospecting, Value Statements, Qualifying Opportunities, B2B sales processes, technical product launches and CRM/System. - Track and communicate training progress, and launching training programs as needed to support the sales organization. - Maintain the integrity of the content being delivered by preparing for session through practice, research, attending train the trainer sessions and working with subject matter experts. - Conduct needs assessments and identifies areas for additional learning opportunity to ensure the region meets its business objectives. - Act as a change agent driving continuous improvement and innovation; ensure quality product and effectiveness; identify and resolve issues as needed. - Assist in the development of long-term on boarding and/or readiness training strategies and goals - Maintain strong lines of communication among Cogent Sales Leaders and co-workers.