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Work Background
Sr. Director Operations and Credentialing
NACD (National Association of Corporate Directors)Sr. Director Operations and Credentialing
Nov. 2024Arlington, Virginia, United States
Sr. Director, Credentialing
NACD (National Association of Corporate Directors)Sr. Director, Credentialing
Jan. 2024 - Nov. 2024Arlington, VAAs the Senior Director of Credentialing at the National Association of Corporate Directors (NACD), Reno is responsible for leading the flagship directorship certification business, driving strategic growth and operational excellence. Reno's role involves setting the strategic direction, overseeing the program’s performance, and fostering collaboration across departments to enhance the member experience. Key Responsibilities: • Leading and managing the directorship certification program to drive growth and development. • Collaborating with senior leadership, marketing, and other teams to position NACD and certification in the marketplace. • Ensuring the certification program meets and exceeds expectations. • Overseeing the certification team, enhancing processes, and delivering on critical organizational goals. • Spearheading digital transformation initiatives to improve the certification experience. • Engaging with the education team to provide robust educational options and support retention. • Representing NACD in media, events, and industry conferences to promote certification.
Senior Vice President, Global Professional Development and IAAPA Foundation
IAAPASenior Vice President, Global Professional Development and IAAPA Foundation
Sep. 2022 - May. 2023Orlando, Florida, United States
Vice President, Global Professional Development and IAAPA Foundation
International Association of Amusement Parks and Attractions (IAAPA)Vice President, Global Professional Development and IAAPA Foundation
Oct. 2020 - Sep. 2022Orlando, Florida, United States
Founder and CEO
Joining Forces ConsultingFounder and CEO
Jun. 2020Orlando, Florida, United StatesJoining Forces is a consulting practice designed to help organizations understand employee engagement's critical importance as a primary enabler for organizational success. Working with clients, we specialize in the strategic understanding and facilitation of employee engagement's profound impact on long-term company growth, success, and achievement. Clients can expect improvement in multiple areas affecting business results, including: • Increasing Employee Engagement Rates • Cultivating a High-Performance Culture • Strengthening Leadership Development • Enhancing Employee Satisfaction
Vice President, Global Education and Member Services
International Association of Amusement Parks and Attractions (IAAPA)Vice President, Global Education and Member Services
Aug. 2017 - Oct. 2020Orlando, Florida Area
Vice President, Global Professional Certifications
The Institute of Internal Auditors Inc.Vice President, Global Professional Certifications
Oct. 2015 - Aug. 2017Lake Mary, FL
Director, Global Certification Administration
The Institute of Internal AuditorsDirector, Global Certification Administration
Jul. 2011 - Oct. 2015Altamonte Springs, FL
Manager, Certification Operations
The Institute of Internal AuditorsManager, Certification Operations
Nov. 2010 - Jul. 2011Altamonte Springs, FL
Center Manager
Solantic Walk-In Urgent CareCenter Manager
Feb. 2009 - Nov. 2010Orlando, Florida Area
Regional Sales Manager
ExpediaRegional Sales Manager
Apr. 2007 - Dec. 2008Orlando, Florida Area
Performance Operations Manager
SprintPerformance Operations Manager
Apr. 2002 - Apr. 2007South East United States
Business Operations Manager
SprintBusiness Operations Manager
Jun. 2000 - Apr. 2002Orlando, Florida, United States
Retail Store Manager
SprintRetail Store Manager
Nov. 1998 - Jun. 2000Orlando, Florida, United States
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