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Work Background
NACD (National Association of Corporate Directors)Sr. Director Operations and Credentialing
Nov. 2024Arlington, Virginia, United States
NACD (National Association of Corporate Directors)Sr. Director, Credentialing
Jan. 2024 - Nov. 2024Arlington, VAAs the Senior Director of Credentialing at the National Association of Corporate Directors (NACD), Reno is responsible for leading the flagship directorship certification business, driving strategic growth and operational excellence. Reno's role involves setting the strategic direction, overseeing the program’s performance, and fostering collaboration across departments to enhance the member experience. Key Responsibilities: • Leading and managing the directorship certification program to drive growth and development.
• Collaborating with senior leadership, marketing, and other teams to position NACD and certification in the marketplace.
• Ensuring the certification program meets and exceeds expectations.
• Overseeing the certification team, enhancing processes, and delivering on critical organizational goals.
• Spearheading digital transformation initiatives to improve the certification experience.
• Engaging with the education team to provide robust educational options and support retention.
• Representing NACD in media, events, and industry conferences to promote certification.
IAAPASenior Vice President, Global Professional Development and IAAPA Foundation
Sep. 2022 - May. 2023Orlando, Florida, United States
International Association of Amusement Parks and Attractions (IAAPA)Vice President, Global Professional Development and IAAPA Foundation
Oct. 2020 - Sep. 2022Orlando, Florida, United States
Joining Forces ConsultingFounder and CEO
Jun. 2020Orlando, Florida, United StatesJoining Forces is a consulting practice designed to help organizations understand employee engagement's critical importance as a primary enabler for organizational success. Working with clients, we specialize in the strategic understanding and facilitation of employee engagement's profound impact on long-term company growth, success, and achievement. Clients can expect improvement in multiple areas affecting business results, including: • Increasing Employee Engagement Rates
• Cultivating a High-Performance Culture
• Strengthening Leadership Development
• Enhancing Employee Satisfaction
International Association of Amusement Parks and Attractions (IAAPA)Vice President, Global Education and Member Services
Aug. 2017 - Oct. 2020Orlando, Florida Area
The Institute of Internal Auditors Inc.Vice President, Global Professional Certifications
Oct. 2015 - Aug. 2017Lake Mary, FL
The Institute of Internal AuditorsDirector, Global Certification Administration
Jul. 2011 - Oct. 2015Altamonte Springs, FL
The Institute of Internal AuditorsManager, Certification Operations
Nov. 2010 - Jul. 2011Altamonte Springs, FL
Solantic Walk-In Urgent CareCenter Manager
Feb. 2009 - Nov. 2010Orlando, Florida Area
ExpediaRegional Sales Manager
Apr. 2007 - Dec. 2008Orlando, Florida Area
SprintPerformance Operations Manager
Apr. 2002 - Apr. 2007South East United States
SprintBusiness Operations Manager
Jun. 2000 - Apr. 2002Orlando, Florida, United States
SprintRetail Store Manager
Nov. 1998 - Jun. 2000Orlando, Florida, United States
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