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Work Background
TeleperformanceCONTRACTOR – CUSTOMER SERVICE
Nov. 2025Poland, Płock• Answering phone calls in Hungarian language on a B2C basis for the Customers of the Client (LG Electronics Hungary) in a timely manner set out by SLA and certain KPIs
• Keeping daily contact with the Client’s (LG Electronics Hungary) CEO Team and other co-departments in order to deliver smooth and professional Customer Experience (CX)
• Using AI technology at each Customer interaction – transcriptions and summaries are created by AI to enhance time efficiency
AlightCUSTOMER CARE DELIVERY SPECIALIST
Sep. 2024 - Oct. 2025Poland• Serving as a first point of contact for HR and Payroll Services for General Electric spin-off companies after implementation
• Managing incoming calls, chats, and tickets from Employees
• Above the daily duties: providing training for new joiners; taking part in the ticket management team including creating special/periodical reports, improving service level in all aspects of work, creating standard operating procedures (SOPs); translating training materials and templates from English to Hungarian
MoneyGram InternationalCOMPLIANCE ANALYST
Jun. 2023 - Aug. 2024Poland• Identifying, researching and reporting suspicious activity through Transaction Monitoring
• Managing the investigative process from initial detection to disposition
• Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities
First AdvantageSCREENING SPECIALIST
Feb. 2023 - May. 2023Poland• Performing Executive Screening of the Candidates of the Company’s Clients
• Handling e-mail correspondence in Siebel, using Hungarian and English language
• Initiating phone calls to Universities, former Employers of the Candidates
Diversey IncCUSTOMER SERVICE SPECIALIST
Jan. 2022 - Jul. 2022Poland• Orders processing in SAP
• Handling Customers’ complaints in SalesForce
• Answering Customers’ e-mails, phone calls regarding their orders in Hungarian language
• Month Closure activities (reclassifications, promotion recalculations, etc.)
Diebold NixdorfCUSTOMER SERVICE AGENT
Apr. 2020 - Dec. 2021Poland• Taking care of the main customer’s cash and payment system related issues (C&A and IKEA Hungary)
• Dispatching of technicians to all small retail stores Hungary-wide (Lidl, Penny Market, Rossman, DM, etc.)
• Provided trainings for new members of the Team
• Acquired “Senior” title in January of 2021
PricewaterhousecoopersKYC ANALYST
Dec. 2019 - Mar. 2020Poland• Arranging due diligence for the new and existing clients of ING Belgium SA
• Both Legal Entities and Private Individuals
• Obtained internal PwC AML Certification
CERI International Sp. z o.o.KYC ANALYST
Oct. 2017 - Oct. 2019Poland, Łódź• Performing due diligence for the new and existing clients of Commerzbank AG
• Translating of legal documents from Hungarian to English
• Providing trainings for new joiners from March, 2018; officially responsible for on-boarding newcomers since November, 2018
Dobroplast Fabryka Okien Sp. z o.o.SALES COORDINATOR
Apr. 2016 - May. 2017Poland• Coordinating the export of mainly PVC windows and doors to Hungary from production to delivery
• Keeping contact with existing and new customers via e- mail and telephone, and personally on business trips
• Generated over 100.000 PLN turnover in the third month of employment
XeroxACCOUNTING ASSOCIATE
Sep. 2015 - Feb. 2016Poland, Łódź• Front Office AR tasks and Cash Collection for General Motors Opel's and Chevrolet's Finance Department – both located in Hungary – migration
• Preparation of Working Procedures, based on which the department is operating up until today
• Keeping contact with customers/vendors via e-mail and telephone
• Sending updated and current balance statements to Partners, overdue management (reminders, dunnings, write-offs), handling late payment issues, arranging Direct Debit Collection
Hewlett Packard EnterpriseACCOUNTS PAYABLE SPECIALIST
Dec. 2014 - Jun. 2015Poland, Łódź• At Accounts Payable, P2P department for Coats, Hungary and Turkey
• Clearing, Vendor clearing, Cash Allocation, Booking invoices, Petty Cash, Cheques, Credit Card Payments, Direct Debit Payments
Infosys BPOSENIOR PROCESS EXECUTIVE
Apr. 2014 - Sep. 2014Poland, Łódź• At Accounts Payable, P2P department for Philips Hungary
• Creating payments to vendors, coding assignments, vendor query
• First contact with SAP system
Fujitsu Technology SolutionsCUSTOMER SERVICE TECHNICIAN
Apr. 2013 - Mar. 2014Poland• Providing IT support for British American Tobacco (BAT), Marks and Spencer Hungary
• Star of the Month in July for perfect support and business awareness
Magyar TelekomCONTACT CENTER REPRESENTATIVE
Jan. 2012 - Apr. 2013Hungary, Szeged• Customer service at a call center, handling incoming phone calls, solving customer’s problems, sales activity
• Client First Award 2012, Top 30 in customer satisfaction contest among over 1000 employees
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