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Work Background
LansweeperCustomer Success Manager
Jul. 2024
SHI International Corp.Lead ITAM Consultant-Named Accounts
Jul. 2022 - Jul. 2024Austin, Texas, United States• Provided leadership and oversight of Strategic, Complex SAM customer engagements
• Directly managed Named Account team members
• Interviewed, hired, onboarded, mentored, trained/developed, and assessed Sr. ITAM Consultants, ITAM Consultants, Analysts, and Administrators of Named Accounts
• Achieved operational and process efficiencies and ensured process and quality standards were maintained for all ITAM deliverables
• Escalation point for internal and external contacts within ITAM Services Named Accounts
• Advocated SHI Services to SHI Account Executives and their customers
• Engaged with other SHI departments to collaborate in the delivery of integrated services
• Participated with specialist knowledge in responding to Requests for Proposals (RFPs) as well
as confirming SOW requirements, as required by Solution Consultants
• Participated in pre-sales activities to advise customers and inform them of SHI’s ITAM capabilities
• Attended, supported, and represented SHI at conferences and events
• Monitored customer satisfaction levels
• Tracked and resourced named accounts engagement deliveries
• Possessed excellent ITAM knowledge, utilized to lead ITAM engagements
• Performed Software / IT asset Management at a senior level, including engaging with customer's senior management and directors
• Understanding complex business environments and formulating ITAM strategies and solutions presented at management level and above
SHI International Corp.Sr ITAM Consultant - Specialized Vendors
May. 2021 - Sep. 2022Austin, Texas, United States• Spearheaded the development of an effective process to research and gain the knowledge required to provide ITAM services on new non-core publishers’ product use rights, license allowances, and contractual entitlements to share with the broader ITAM Service Delivery Organization through training and mentoring of other ITAM associates
• Directed customer service delivery support to assist customers in controlling their software and hardware costs as well as the associated legal and financial risks
• Partnered with ITAM Product Management, as needed, to bring new services to market or amend existing services
• Advocated SHI Services to SHI Account Executives and their customers including presales support
• Assisted in creating and updating internal Standard Operating Procedures (SOPs)
OpenTextSoftware License Manager
Oct. 2018 - May. 2021Austin, TexasResponsible for targeting and systematically engaging existing customers who utilize Open Text’s software to review their IT environment to ensure that the customer’s use of the software is contractually within its licensed software entitlements through compliance reviews, interpretation and negotiation of contracts, and commercial resolutions that increased existing footprint. Other responsibilities include protecting value of intellectual property, protecting and enhancing customer relationships, and serving as resident experts of Open Text software licensing as it pertained to SAP-related software solutions.
Zones, Inc.Sr Software Licensing Executive
Mar. 2011 - Sep. 2018Software solution sales advisor for clients ranging from Small-to-Medium Businesses to Large, Strategic Enterprise-level accounts. Performed complex cost analyses, licensing reconciliations, contract negotiations, conflict resolution, formal presentations, RFP responses, business reviews, licensing consulting, cross-selling and up-selling into established accounts by earning customer trust and building relationships; New business developed through prospecting, warm leads, and publisher references. Managed national as well as global accounts and large, multi-affiliate accounts. Certified in several software publisher licensing programs.
OracleGlobal Procurement, Commodity Manager - Software
Dec. 2008 - Mar. 2011Supplier and Line of Business relationship building, RFX, business reviews, contract/pricing negotiations, cost-savings analysis, mergers & acquisitions and commodity management as it relates to software and SaaS procurement globally.
Insight (Formerly Software Spectrum)Global Client Solutions Executive - Software
Aug. 2005 - Nov. 2008Responsible for driving software solution enterprise sales in both corporate and public sector accounts. Performed complex cost and ROI analyses, licensing reconciliations, contract negotiations, conflict resolution, formal presentations, RFP responses, business reviews, licensing consulting, cross-selling and up-selling into established accounts, grow new business through publisher references, independent creative marketing techniques, and prospecting. Managed global accounts and large, multi-affiliate accounts. Versed in many publisher licensing programs
IBM/TivoliSales Operations
Sep. 1999 - Mar. 2002Responsible for processing timely and accurate payment of incentive compensation based on applicable individual compensation plans, demonstrating knowledge of Sales Policies to ensure compliance; proactively tracked and reconciled sales transactions on IBM’s AAS, SAP, and Passport Advantage data systems; conducted quarterly reconciliations and internal assessments while exhibiting sound organizational skills to maintain audit readiness; maintained clear and open communications as a liaison between Sales Operations and the field sales team; thereby ensuring clear and accurate reporting of data, as well as effective communication with entire team.
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