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Work Background
Varsity Tutors, a Nerdy CompanySenior Sales Operations Analyst
Jan. 2022RemoteLeads talent enablement for sales units, including creating and executing training and development, developing innovative tools and programs, and developing cross-functional partnerships. ● Led conceptualization and implementation of talent feedback and coaching program for sales quality assurance, resulting in actionable insights to improve performance by 220 basis points.
● Implemented continuous improvement by rigorously evaluating talent enablement programs and using data insights to improve products. Conducted more than 10 quantitative and qualitative evaluations, leveraging a keen eye for detail and exceeding client goals through innovation and strategic cross-functional partnerships across sales, product, AI, and engineering departments.
Varsity Tutors, a Nerdy CompanySenior Manager, Training
Jan. 2018 - Jan. 2022Tempe, AZ● Pioneered the development, execution, and evaluation of innovative mentorship programs, engaging senior members of the team to mentor new talent, cultivating a high-performing and dynamic inside sales team and boosting KPIs by 400 basis points.
● Spearheaded workplace enhancements and revitalized talent training and development programs, accelerating new hire potential and achieving 50% reduction in onboarding duration.
Maple Leaf Treatment CenterExecutive Director
Aug. 2013 - Jan. 2017Chief executive for a $5M organization with a 60-person workforce, ensuring mission alignment, financial sustainability, and efficient operations. ● Achieved rapid advancement from Clinical Director within the first 18-months, demonstrating exceptional leadership and strategic vision in driving growth and excellence in client delivery.
● Led all talent enablement by directly overseeing training, supervision, onboarding, and continuing education activities. This strategic focus on talent development ensured peak operational performance and sustained organizational growth.
● Streamlined operations by evaluating existing programs, eliminating inefficiencies, and implementing new initiatives aligned with industry best practices. This strategic approach resulted in a significant cost reduction of $465K and a 200 basis points improvement in client outcomes.
● Pioneered the implementation of gender-affirming care in an inpatient setting, establishing the program as the first-of-its-kind in the State of Vermont. This innovative initiative enhanced the organization's reputation as a leader in healthcare innovation.
Catalena Consulting & Grant Services, LLCOwner / Consultant
Jan. 2008 - Jan. 2018Provides fundraising, operations, and business services to a diverse array of nonprofit organizations. Successfully grew business from 4 contracts to an average of 20 contracts annually. Clients included: Easter Seals NH; U.S. National Park Service; Phoenix House (New England, Florida, Texas). ● Orchestrated successful fundraising efforts, securing over $80M in funds through federal, state, and foundation grants, strategically leveraging diverse funding sources to support organizational growth.
● Cultivated 11 enduring client relationships by delivering exceptional operational efficiency gains through 6 innovative training programs and 3 content delivery strategies.
● Guided 20 clients to surpass KPIs by implementing evaluation processes, introducing innovative prevention programs, and providing interim management services.
● Spearheaded a regional training initiative, delivering over 30 workshops across NH & VT on advanced co-occurring disorder treatments—encompassing DSM 5, ASAM criteria, and Motivational Interviewing—significantly enhancing the proficiency and readiness of healthcare professionals in evidence-based practices.
● Engineered transformative strategic plans for 8 key clients across healthcare, education, and policy sectors, driving organizational repositioning and sustainable growth through comprehensive market analysis and stakeholder engagement strategies.
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