Catey Iacuzzi is a seasoned professional with a deep understanding of customer service and retention. Currently, she serves as the Director of Customer Success & Retention at Nerdy, a leading edtech company. In her role, she leverages her expertise to drive customer satisfaction and loyalty, ensuring that customers gain maximum value from Nerdy's products and services. Prior to her role at Nerdy, Iacuzzi had amassed significant experience in customer service and operations management roles in various companies. Her practical knowledge and leadership skills have been instrumental in her success. Iacuzzi is passionate about helping customers succeed and she constantly strives to improve customer experience and satisfaction.More...