Ipê Park Hotel LtdaBilingual Assistant
Jan. 2013 - Dec. 2014São José do Rio Preto, São Paulo, BrasilAs a Bilingual Reception and Reservations Attendant, I was responsible for providing exceptional guest service both in person and over the phone in English. My role was to ensure that international guests felt welcome and comfortable during their stay by delivering a high level of personalized service. Key Responsibilities: • Greeted international guests with a warm and attentive smile, creating a welcoming and memorable experience from the moment they arrived. • Provided detailed assistance and information in English about accommodations, hotel amenities, local services, and tourist attractions, efficiently addressing guests’ needs and inquiries. • Managed room reservations, ensuring all guest requests and preferences were accurately recorded and fulfilled. • Handled professional phone inquiries in English, assisting with bookings, answering questions, and addressing special requests to ensure guest satisfaction even before arrival. • Worked closely with the reception and reservations team to optimize operational efficiency and deliver a consistent, high-quality experience for all guests.