Claudia Lorena Diaz Giraldo

Unemployed

AssistantCustomer Service

Receptionist/Customer Service/. With a solid background in the hospitality and corporate sectors, I have developed exceptional customer service skills and administrative expertise that make me a strong candidate for this role. My professional journey has taken me through some of the most prestigious hotel chains in London, including Four Seasons, Intercontinental, Hilton, and Marriott, where I held roles such as Receptionist, Concierge, and Guest Relations. These experiences allowed me to master the art of customer service, handling high-profile guests, managing reservations, coordinating services, and ensuring a seamless and luxurious guest experience. Working in these five-star establishments has strengthened my ability to work under pressure, solve problems efficiently, and communicate effectively with clients from diverse backgrounds. Additionally, my corporate experience at Goldman Sachs, Catlin Group, and Basebone Ltd as a Receptionist, Office Administrator, and Customer Support Representative has provided me with valuable organizational and administrative skills. Managing switchboards, scheduling meetings, handling correspondence, and assisting high-level executives has refined my ability to multitask and maintain a professional and welcoming environment in fast-paced workplaces. My exposure to both hospitality and corporate settings has given me a unique perspective on customer service, enabling me to blend efficiency with warmth in every interaction. Fluent in both English and Spanish, I can effectively communicate with a wide range of clients and colleagues. I take pride in my ability to create positive experiences for customers and ensure smooth daily operations within any organization.

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Work Background

Receptionist / Shop Assistant / Shop Admin

ECOLAVA LAUNDRY SLReceptionist / Shop Assistant / Shop Admin

Mar. 2022 - Sep. 2024Mijas, Andalusia, SpainEnsure the smooth running of the shop/laundry, customer service, shop administration. Dealing with escalated customer issues, liaise with vendors and suppliers. Use my perfect bilingual skills to aid the foreign business owner with administrative issues and staff supervision and communication.

Real Estate Agent

LV Real EstateReal Estate Agent

Sep. 2020 - Dec. 2020Greater Fuengirola Metropolitan AreaCapture listings of properties and sales.

Receptionist / Office Administrator

BaseboneReceptionist / Office Administrator

Jul. 2010 - Jul. 2019Marbella Area, SpainMy main function in the Admin Team was to act as the first contact for visitors and callers. Also responsible for providing office and administrative support to my team. • Answering all incoming calls. • Take, direct and relate messages. • Deal with general queries and requests from visitors and members of staff. • Collect and distribute work related letters and packages across the office. • Maintain an adequately stocked kitchen, including fruit and water as well as monitor their use. • Be the main point of contact for all minor office issues. • Monitor the maintenance and repair of office equipment. • Stock control of office supplies and stationery • Coordinate travel arrangements in the absence of the Office Manager. • Booked meeting rooms as requested by management and members of staff. • Worked on general projects along with the Office Manager. • Provide general support and help throughout the office. • Help on the organizations of all logistics related to office events. i.e. Company meetings, Strategy meetings and company events.

Corporate Receptionist / Office Administrator

Catlin Group LimitedCorporate Receptionist / Office Administrator

Dec. 2002 - Apr. 2009London, United KingdomReceptionist for an ever increasing and busy Lloyd’s insurance syndicate, based on one of the four receptions but with ability to manage/cover either one. Meeting and greeting clients and answering a busy switchboard. Booking meeting rooms, arranging lunches and audio-visual requests. Processing all invoices with departments. Ordering, maintaining and managing the distribution of stationery and corporate gifts. Arranging and packing national & international couriers. Flower orders. Trouble shooting office equipment and arranging maintenance/repairs. Dealing with day-to-day queries from staff and guests. Facilities management plus any ad hoc duties. Training new staff when requested.

Receptionist and Training Centre Admistrator

Goldman SachsReceptionist and Training Centre Admistrator

Oct. 2000 - Nov. 2002London, United KingdomA sole Training Centre Co-ordinator for one of the Goldman Sachs building in the City of London, coordinating 16 conference rooms and 8 training rooms. Booking training and conference rooms using Realm, GS computer reservation system. Supporting company events, functions and trainings including ordering and organising training materials and trainers. Responsible for a large volume of incoming and outgoing calls/e-mails and responding to them within 24-hour period. Liaising with Audio Visual technicians to set up the requested AV room. Porters to deal with room configurations. Catering division to book refreshments. Production department to prepare training material and post-room to deal with deliveries.

Receptionist

Marriott HotelsReceptionist

Sep. 1999 - Oct. 2000London Marble Arch

Receptionist

InterContinental Hotels & ResortsReceptionist

Apr. 1999 - Sep. 1999London Park Lane

Hotel Hostess/ Concierge/ switchboard

Four Seasons Hotels and ResortsHotel Hostess/ Concierge/ switchboard

Jun. 1997 - Apr. 1999London, United KingdomWorking in a renowned 220 room central London 5-star hotel, providing top tier service for the exacting customer base. Relating positively to both guests and company personnel. Efficient use of the CRM system for inputting, retrieving and updating guests’ history, credit reports, billing for guests, float and currency exchange. Executing duties with meticulous proficiency and offering the highest level of service and professional conduct.

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