Receptionist/Customer Service/. With a solid background in the hospitality and corporate sectors, I have developed exceptional customer service skills and administrative expertise that make me a strong candidate for this role.
My professional journey has taken me through some of the most prestigious hotel chains in London, including Four Seasons, Intercontinental, Hilton, and Marriott, where I held roles such as Receptionist, Concierge, and Guest Relations. These experiences allowed me to master the art of customer service, handling high-profile guests, managing reservations, coordinating services, and ensuring a seamless and luxurious guest experience. Working in these five-star establishments has strengthened my ability to work under pressure, solve problems efficiently, and communicate effectively with clients from diverse backgrounds.
Additionally, my corporate experience at Goldman Sachs, Catlin Group, and Basebone Ltd as a Receptionist, Office Administrator, and Customer Support Representative has provided me with valuable organizational and administrative skills. Managing switchboards, scheduling meetings, handling correspondence, and assisting high-level executives has refined my ability to multitask and maintain a professional and welcoming environment in fast-paced workplaces. My exposure to both hospitality and corporate settings has given me a unique perspective on customer service, enabling me to blend efficiency with warmth in every interaction.
Fluent in both English and Spanish, I can effectively communicate with a wide range of clients and colleagues. I take pride in my ability to create positive experiences for customers and ensure smooth daily operations within any organization.More...