Princess CruisesShore Excursion Manager
Jan. 2016 - Dec. 2020Around The World Sales, operations and team management of the Shore Excursion department
All admin related to tour orders, marketing, and sales collateral Presentations, port talks, training on sales techniques and policies Resolve all customer satisfaction related issues Overseeing the operations of management with tour operators and risk assessments Overseeing the operations with tour logistics, communications, and dispatch Presentations Staff management and performance appraisals, coaching and development Ensures the department’s safety and compliance standards, fleet regulations and governmental relations are adhered to