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Work Background
Loyola Group PortugalReservations department
May. 2022 - Oct. 2023Portugal, Faro- Answering phone calls and emails, assisting customers in booking suitable reservations at our various restaurants around Quinta do Lago and Vale do Lobo area;
- Taking care of clients of high end restaurants in the most wealthy area of Portugal;
- Data entry.
Buyme PropertySales Advisor
Oct. 2020 - Jul. 2021Portugal, Faro- Interacting effectively with new and existing clients via calls, e-mails or in person, in order to help them to achieve the sales/purchases they desire;
- Interacting with various departments to resolve clients issues;
Handling clients' complaints and issues with patience and empathy;
- Keeping professionalism and adhering to company's standards during all interactions;
- Maintenance of CRM tools up to date.
Weeel Frozen YogurtStore Manager
Jul. 2020 - Apr. 2022Portugal, Loulé- Serving customers, helping them to choose from the range of toppings available;
- Keeping the stock levels in the store, opening and closing the cashier, maintaining the cleanliness and appearance of the store etc;
- Inventories and new orders from the suppliers weekly and issuing the weekly revenue report to the main office in Lisbon.
Dublin School of MusicCustomer Service and Administrative Assistant
Apr. 2017 - Sep. 2019Ireland, Dublin- Maintaining regular contact with prospective students by phone, email, WhatsApp and Facebook chat and other channels;
- Supporting students/clients, making sure all their needs are met, they are happy and well looked after;
- Data entry;
- Screening documents and application forms, before submission to the registrar office;
- Assisting the accounting team by processing payments and daily accounting tasks;
- Managing confidential information with the utmost discretion.
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