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Work Background
Reservations department
Loyola Group PortugalReservations department
May. 2022 - Oct. 2023Portugal, Faro- Answering phone calls and emails, assisting customers in booking suitable reservations at our various restaurants around Quinta do Lago and Vale do Lobo area; - Taking care of clients of high end restaurants in the most wealthy area of Portugal; - Data entry.
Sales Advisor
Buyme PropertySales Advisor
Oct. 2020 - Jul. 2021Portugal, Faro- Interacting effectively with new and existing clients via calls, e-mails or in person, in order to help them to achieve the sales/purchases they desire; - Interacting with various departments to resolve clients issues; Handling clients' complaints and issues with patience and empathy; - Keeping professionalism and adhering to company's standards during all interactions; - Maintenance of CRM tools up to date.
Store Manager
Weeel Frozen YogurtStore Manager
Jul. 2020 - Apr. 2022Portugal, Loulé- Serving customers, helping them to choose from the range of toppings available; - Keeping the stock levels in the store, opening and closing the cashier, maintaining the cleanliness and appearance of the store etc; - Inventories and new orders from the suppliers weekly and issuing the weekly revenue report to the main office in Lisbon.
Customer Service and Administrative Assistant
Dublin School of MusicCustomer Service and Administrative Assistant
Apr. 2017 - Sep. 2019Ireland, Dublin- Maintaining regular contact with prospective students by phone, email, WhatsApp and Facebook chat and other channels; - Supporting students/clients, making sure all their needs are met, they are happy and well looked after; - Data entry; - Screening documents and application forms, before submission to the registrar office; - Assisting the accounting team by processing payments and daily accounting tasks; - Managing confidential information with the utmost discretion.
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