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Work Background
OnclusiveVP Data Quality and Compliance
Jan. 2022 - Jul. 2024London, England, United KingdomMaking sure our data is deliciously clean, compliant and of high quality, so that we can build incredible products and services that scale. Taking my love of problem solving and GDPR and putting this to good work.
OnclusiveCEO
Feb. 2015 - Dec. 2021London, United KingdomPRgloo is a fast, gorgeously designed, cloud based SaaS system which is the culmination of 13 years of experience in working in technology and PR. It's here to disrupt the market by bringing genuinely useful and integrated tools at a price companies can afford.
New OpportunitiesNot Desperately Seeking...
Feb. 2014 - Feb. 2015London, United KingdomCurrently reviewing options after a long and fruitful relationship with NasdaqOMX :)
NasdaqOMXHead of Hosted Solutions
Dec. 2011 - Feb. 2014London, United KingdomWebsites tell a story. Good websites tell that story well, in an engaging fashion, in a format that can be easily consumed, in a location that's easy to find, and in a way that sparks conversations. That's what I look after in Nasdaq. The product that should launch a thousand conversations for our clients in a way that's simply a natural extension of their existing working practices. In other words, great websites made easy. Behind the websites we create collaborative workflows which enable our customers to create, track and monitor the content they put out there. We also help them to manage their busy press desk by logging and reporting over conversations and incidents. We provide a workflow tailored to the PR space. I manage product strategy based on customer feedback, changing technology, the competitive landscape and a never ending search for the 'wow' factor. I deal with the issues as well as the successes and support client services and sales teams to ensure existing and new customers have a great product experience. Using agile methodology I translate the roadmap into prioritised and actionable stories which produce real business benefits. I work with scrum masters, developers, business analysts and QA to ensure the ongoing improvement of the product and to act as the bridge between what the business and customers want and what the technology can provide.
Glide TechnologiesProduct Director
Mar. 2010 - Dec. 2011LondonFor 10 years Glide was my baby. As one of the founders, I worked tirelessly to grow the business into the success story that it became. When the company was an infant, I focussed on keeping it alive by nurturing our key customers and feeding it with new business. As a toddler I kept it from harm's way by working with the development team to stabilise the platform and make it more scalable. And now it's all growed up and making money on its ownsome. I feel very proud indeed. Put more professionally, I was responsible for the vision and direction of the Glide SaaS platform which enabled GE, Motorola, Oracle, Barclays and over 200 other blue chip customers to manage their communication functions globally. My key role once we had passed the initial start up stages, was to translate customer requirements and business objectives into achievable roadmap of winning enhancements which saw customer retention rates average at 90% and win rates against competitors average at 95%. I was a key player in acquisition discussions throughout 2011 where the product, the roadmap, and the customer loyalty all marked Glide as a safe bet for our eventual acquirers.
Glide TechnologiesGlobal Accounts Director
Aug. 2008 - Aug. 2009London, United KingdomConcentrating on maximizing the global potential of strategic customers such as GE, Sony and Motorola my role involved fully understanding our client's global structures, challenges and future plans and crafting solutions that made their lives easier. During this incredibly rewarding role I formed many lasting professional and personal friendships and generated over £500K of recurring revenue before popping off to have my son, Aidan.
Glide TechnologiesCustomer Services Director
Jan. 2003 - Jun. 2008LondonAs the company grew, I took on the role of Customer Services Director up a fantastic team of experienced Account Managers dealing with a customer base of 100+ strategic accounts (GE, Motorola, Barclays, John Lewis, Prudential, Oracle, PriceWaterhouseCoopers, Tate & Lyle, Central Office of Information (COI), Transport for London, Network Rail, Npower, etc). Responsible for retention, revenue generation, project management, quality assurance, helpdesk and product development I was kept fairly busy but was rewarded by seeing the customer base and product grow and grow and grow some more. In my spare time :) I also supported the sales teams in pitches as the product expert and for a short time managed them directly.
Glide TechnologiesStart Up All Rounder
Sep. 2001 - Jan. 2003LondonWithin a team of six (four of whom were technical) I was responsible for doing everything that didn't involve actually coding including; marketing, PR, event management, project management, customer management, QA, design, product development, helpdesk and a helluva lot of pitch work. Within the first few months we won Sony, then John Lewis shortly afterwards. The rest, as they say, is history.
VavoOnline Account Manger
Feb. 2000 - Jul. 2001London, United KingdomVavo was a portal aimed at the emerging 'silver surfer' market. Responsibilities included supporting the sales campaigns which the team sold to advertisers, reporting on their impact and developing further revenue channels from existing customers
StyleGardensOnline Marketing Manager
Jan. 1999 - Jan. 2000Cardiff, United KingdomWinning funding from the Welsh Development Agency to set up an online garden design and e-commerce business, I worked with a team of 5 people to set up a pioneering service right at the height of the dot com boom. Challenges abounded but the team created a fantastic website, a great physical site and a network of suppliers and partners which is still running today.
Lakewood IT SolutionsCustomer Services Manager & Marketing Manager
Jan. 1996 - Feb. 2000Cardiff, United KingdomProviding Enterprise Resource Planning software to the manufacturing and pharmaceutical sectors, my first role involved triaging & resolving customer issues. After a short break I subsequently worked within the marketing department creating collateral and promoting the company’s ecommerce services.
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