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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
Chief Executive Officer
EveryinchChief Executive Officer
Jun. 2024Cairo, Egypt
Senior Information Technology Support Engineer
Si-VisionSenior Information Technology Support Engineer
Feb. 2022 - Aug. 2024Cairo, Egypt• Troubleshooting system, network problems, diagnosing and solving hardware & software faults. • Perform data backup and security policies Implementation of client terminals. • Troubleshoot the network services (printing, e-mail service, file share, and internet access). • Resolving IT Tickets via Jira • configuring ,maintaining, and exporting reports from access gates "ZK System" • Handling wifi vouchers and access points configuration via "UNIFI System • Handling newcomers process • Handling Leavers process • Handling meetings technical setup(Presentation,Audio setup) • Handling Induction and training for newcomers • Handling Gmail accounts, aliases ,groups • Handling anti-virus server "KSC" • Handling ip phones server "PBX"
IT first line support engineer
Si-VisionIT first line support engineer
Feb. 2020 - Aug. 2024Cairo, Egypt• Resolving IT Tickets via Jira • Troubleshooting system, network problems, diagnosing and solving hardware & software faults. • Troubleshoot the network services (printing, e-mail service, file share, and internet access). • Resolving IT Tickets via Jira • Handling wifi vouchers UNIFI • Handling newcomers process • Handling Leavers process
IT Engineer
RK AnjelIT Engineer
Jan. 2019 - Apr. 2019Cairo, Egypt• Troubleshooting system, network problems, diagnosing and solving hardware & software faults. • Perform data backup and security policies Implementation of client terminals. • Troubleshoot the network services (printing, e-mail service, file share, and internet access).
Network Engineer
Advanced Technology Services - ATSNetwork Engineer
Oct. 2018 - Feb. 2020• Troubleshooting system, network problems, diagnosing and solving hardware & software faults. • Install and support Software and Hardware at the headquarters and the Sites. • Perform data backup and security policies Implementation of client terminals. • Troubleshoot the network services (printing, e-mail service, file share, and internet access). • Supporting and handling company’s sites technical problems.
Customer Service Representative
VodafoneCustomer Service Representative
Sep. 2015 - Apr. 2016Cairo, EgyptSupport internet customers over the phone (ADSL, Mobile Internet, Billing)

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