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Work Background
The Numbers CollectiveBAS Agent and Bookkeeping Professional
Aug. 2020Australia- Delivered end‑to‑end bookkeeping & payroll services for multiple small business clients, including: BAS &other compliance, award‑based payroll audits & processing, data file software conversions, accounts payable & receivable, reconciling, integrations with other apps, and producing regular management reports.
- Launched “Xero Hero” service to educate clients in document workflows for receipts/expenses, bookkeeping routines, budgeting & financial literacy.
- Designed custom spreadsheets & pay‑structures for clients to become “Employers of Choice.”
- Re-reconciled 2+ years of mismanaged accounts/payroll, achieving a full reversal of a client’s tax bill due to duplicated transactions that had been incorrectly allocated
Bookkeeping & Spending Plans by Perfect CentsBookkeeper
Jul. 2016Australia- Supported AP/AR, payroll processing & reconciliations across Xero, MYOB, QuickBooks & Reckon.
- Liaised with business owners & accountants to prepare reports & ensure timely lodgements.
- Guided novice clients through new payroll setups & software transitions, boosting confidence and accuracy.
- Completed thorough audit and payroll system overhaul on leave accruals and pay rates
- Tracked detailed monthly sales data for two medical clinics, producing monthly reports and RCTI’s for payments to locum practitioners based on patient billing.
Blockout BlindsAftercare Administration Manager
Oct. 2013 - Jul. 2016Australia- Provided high-level Customer Service in both the Call Centre and Aftercare departments; processed rework orders, developed scripts/procedures for warm lead calls, liaised with sales reps, installers, warehouse & suppliers, strongly focussed on lifting service efficiency and improving customer experience.
- Stepped in as Executive Assistant to GM (May 2015): oversaw shopping‑centre display‑stand staff rosters and compiled strategic data reports.
- Championed training of new hires in ACT!, MYOB & MS Office to streamline ‘warm call lead’ conversions, diary management & customer data tracking.
Laser Plumbing VermontOffice Admin & Receptionist
Apr. 2013 - Sep. 2013Australia- Delivered top‑tier customer service via walk‑ins, phone & email, resolving inquiries with professionalism.
- Managed technician scheduling & diaries in SimPro, Google Apps & MS Office, focussing on minimal downtime between jobs.
- Executed accurate data entry & filing to uphold information integrity and streamline admin workflows.
Soma Building ServicesPersonal Assistant to General Manager
Aug. 2009 - Apr. 2013Australia- Managed all front desk operations: phones, inbox, customer greetings & office upkeep
- Processed weekly payroll & AP/AR in QuickBooks; including; issuing quotes, purchase orders, tracking expenses by job and providing regular job profitability reports.
- Organised executive travel, managed customer data & maintained office supplies within the budget.
Bridge Builders Youth OrganisationVolunteer - Youth Leader
Apr. 2009 - Dec. 2017Australia, Lilydale- Participated in peer leadership programs & 12‑month board internship (funded by the Future2 Foundation).
- Planned and attended “UR Retreat” as Atmosphere & Sponsors Coordinator and as a leader for multiple retreats, guiding 50+ “at risk” young teenage girls each year through powerful self-worth transformation.
- Oversaw logistics & VIP experiences at Melbourne 500 Harley Ride, “Huck ‘n’ Hold” Jetski Championship.
- Served as 2IC Event Manager for Knox Grand Prix (2012‑13), coordinating crews & safety for 1,000+participants & spectators, as well as leading event crews at Lilydale Show, Kilmore Skate Fest, Stringybark Sustainability Fest & American Classics car shows.
- Mentored young adult participants and trainee leaders in weekly Monday night youth group meetings.
Ritchies Pty LtdCashier Supervisor
Dec. 2008 - Sep. 2010Australia- Have a pleasant, polite & helpful manner
- Operate cash registers (including troubleshoot as required)
- Count float & tills
- Complete security cash deposits as required
- Maintain register tidiness & hygiene, including restock of equipment
- Operate phone & PA system
- Delegate cleaning & stocking tasks to team members
- Handle account purchases
- Handle customer queries & complaints in person and via phone
- Assist with new staff training and maintenance of staff fruit & veg knowledge
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