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Work Background
PfizerHealth and Science Representative, Pfizer Connect
Sep. 2022Lake Forest, Illinois, United States-Engage virtually with customers, delivering tailored solutions to enhance product demand and align with business objectives.
-Educate and cultivate strong relationships, fostering trust and product awareness in a fully virtual setting.
-Execute structured customer interactions, ensuring clarity in next steps, accurate documentation, and KPI adherence.
-Leverage Pfizer’s resources and promotional materials, offering comprehensive support to HCPs, accounts, and patients.
-Optimize pre-call planning and workflow, integrating strategic insights and technical expertise for impactful engagements.
-Collaborate cross-functionally, working with Pfizer Connect and field teams to enhance customer experience.
-Facilitate patient access, guiding reimbursement, PAP, and co-pay programs to streamline healthcare solutions.
-Lead contract discussions and value-driven initiatives, providing virtual in-service support for seamless product integration.
Northwestern Medicine Central DuPage HospitalPre-Procedure Administrative Coordinator
Jun. 2017 - Sep. 2022Winfield, IL• Coordinate with pre-procedure medical staff, along with ancillary departments and physician offices; serve as key liaison between hospital departments and outside facilities.
• Utilize electronic medical records and scheduling systems to complete charts ensuring confidentiality.
• Create and revise systems and procedures through analyzing operational practices, record-keeping systems, supply inventory and office layout to improve office operation efficiencies.
• Develop and maintain relationships with internal and external customers including patients, providers, staff and vendors.
• Implement process via MyChart for scheduled procedures and sign-up at surgeon offices.
• Develop and execute efficient filing process for nurses to complete patient charts.
Home Helpers Direct LinkCase Manager | Client Advocate
Feb. 2017 - Aug. 2017Bloomingdale, IL• Developed schedules with caregivers to ensure client satisfaction goals were met; improved caregiver engagement participation through effective coaching and implementation of improvement strategies.
• Facilitated multi-disciplinary and collaborative approach to patient care and office problem solving/service delivery.
• Assisted Director with performance reviews providing feedback and developing tools to enhance professional development.
• Coordinated auditing activities for clients, including quality and care of caregivers; gathered information for departmental reporting.
• Maintained direct communication with clients to efficiently evaluate situation, cultivate relationships, define issues and opportunities, and provide outside resources needed to support families.
• Developed care plans via Home Trak application to support client characteristics; conducted consistent audits in order to meet productivity and quality standards.
• Developed and implemented policies and procedures as needed to support caregiver responsibilities.
• Monitored job duties to ensure compliance with patient safety and privacy.
Solace Hospice & Palliative Care; Insight Healthcare ServicesMarketing Manager
Oct. 2015 - Oct. 2016Itasca, Illinois, United States• Implemented sales/marketing plans and developed educational presentations for civic and senior groups, physician practices, and community associations to promote product and service offerings.
• Led external and internal sales and marketing programs with existing and new accounts to generate accurate census.
Lexington Health Network & Merit SleepCommunity Support Representative
Jul. 2014 - Oct. 2015Lombard, IL
DeVry UniversityUndergraduate Student
Jan. 2012 - Dec. 2013Addison, IL
DuPage Senior Citizens CouncilSite Manager
Sep. 2010 - Jul. 2014Lombard, IL
Abercrombie & KentSales Tour Consultant
Sep. 2006 - Jun. 2010Downers Grove, IL• Consulted clients and designed unique luxury travel experiences.
• Met and exceeded sales goals of $4M per annum.
• Assisted Guest Relations department with travel complaints and concerns.
Why-not-Africa! LLCOwner
Jan. 2000 - Jan. 2017Wheaton, IL• Selected from pool of travel consulting firms to plan itinerary for Northwestern University MBA students and faculty, Walter Payton Prep School, Chicago (senior class), New Beginnings Church, Chicago (Pastor Brooks).
Old Mutual InsuranceInternational Liaison
Aug. 1989 - Dec. 1997Cape Town Area, South Africa
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