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Work Background
LINQ Ltd.Executive Director, Chief Executive Officer & Co-Inventor
Jul. 2018Wellington & Wairarapa, New ZealandI am leading LINQ through its next phase; looking to scale the business and open up the market for developing the Digital Twin of the Organisation. In my new role I am focused on promoting LINQ to an international audience, attending and presenting at Information Governance, Infonomics, Change Management and Process Excellence events. I am becoming a leading authority in the practicalities of valuing the organisations information assets and modelling the Digital Twin of the Organisation as a vehicle to enable change which delivers new value in the Digital Economy. I am driving the creation of a Partner Network to deliver scale into the LINQ community through Resellers, Consulting Partners and Referrers. These individuals and organisations are using LINQ as a point of difference to delivering results to organisations of all sizes, in all business domains, in New Zealand, Australia, the USA, the Middle East and Europe. I am defining new capabilities for the LINQ platform based on emerging use cases across the LINQ customer base. This is ensuring that LINQ remains focused on solving real problems. I am also developing an integration network; technology providers who can use LINQ to deliver new value into their own products and where LINQ can benefit from the content other software vendors create within the Information Management and Governance space. I am consulting using LINQ - helping organisations to create the capability and capacity needed to apply the LINQ methodology to gain value through the entire business. I help accelerate to outcomes which proves LINQs place in the business working with key stakeholders, executive members and users. If you think you can add value to the growing LINQ community, please feel free to drop me a message on LinkedIn and we can connect and discuss how to enable that to happen.
Influence EcologyMember
Jun. 2016 - Mar. 2020GlobalI am undertaking Personal Development with Influence Ecology, studying the Transactional Approach. We are always in a transaction, whether that is professionally or personally. All transactions have a consequence. How well that transaction goes often depends on how you approach the stages of the transaction and how well you consider how different personalities react to requests that are made. Influence Ecology teaches this approach to meeting your fundamental aims of life through online study and regular webinars. I completed the Fundamentals of Transaction in December 2016 and Mechanics and Practice in May 2018. I am now on the way to calling myself a Transactionalist as I study in the advanced programme, MAP2:PSTI (Planning, Strategy, Tactics & Implementation). Head to https://www.influenceecology.com/ to see how this learning can help you meet your own aims in life.
LINQ Ltd.Executive Director, Co-Owner, Co-Inventor, Chief Operating Officer & Head of Customer Success
Sep. 2015Wellington & Wairarapa, New ZealandAfter playing a fundamental role in the definition of the LINQ platform and the fund-raising to enable the implementation of LINQ as a SaaS product, I stepped into the role of Head of Customer Success This was in recognition that LINQ must deliver value into the organisation for it to become part of the DNA of the business - it could not be a technology solution looking for a problem. I lead the recruitment of the sales and customer success team and defined the sales process for the platform with supporting materials. I created the initial video material from a marketing, training, learning and on-boarding perspective as a way to enable self-starting within the platform. I became the voice of the customer within the business ensuring that product development was focused on delivering solutions for real problems that our current and future customers are looking to solve. LINQs messaging has evolved with the market as it matures in New Zealand and around the world. I have been instrumental in leading that change to ensure LINQ has relevance, creating new messaging which increases awareness of the value LINQ delivers. See.. Solve...Share.. Visit www.linq.it to learn more.
LINQ Ltd.Owner, Director & Chief Operating Officer
Oct. 2012 - Sep. 2015Wellington, New ZealandI co-founded Spatial.IQ in 2012 in response to some of the spatial consulting that was taking place across New Zealand. As an Independent operation, I was able to provide advice that was focused on outcomes rather than an inclination to push a specific project. I worked with many customers including Statistics New Zealand, LINZ, CERA, Hawkes Bay Regional Council, MPI, AsureQuality, GROW Wellington and Christchurch City Council delivering actionable spatial advice. During this time, LINQ was invented as a response to the lack of connection between data and business value. Working with the Spatial.IQ team we invented a language, methodology and tool to quickly capture this relationship and deliver insights which helped to value the information assets and how they enabled the business. To support the transition to a product company, Spatial.IQ became LINQ. The LINQ platform traces information flows into and through your organisation. It provides a visualisation of the value of this information in support of your business operations, increasing confidence, enabling improvement and mitigating risk. By measuring the efficiency and effectiveness of these supply chains, LINQ enables organisations to see the opportunity to implement evidence based change decisions which enable improvement and increase the value of this essential corporate asset and thereby increase the value of business outcomes which support the successful operation of the business. LINQ provides a simple language which Senior Leaders and members of the Executive can use to understand their IT ecosystem. The result of applying LINQ to your organisation is the delivery of strategic business insights which increase efficiency and effectiveness, reduce risk, enables conversations and simplifies decision making. LINQ enables everyone to communicate the strategic value of your spatial information to your business leaders.
NorthSouth GIS New ZealandGeneral Manager Operations & Delivery
Mar. 2010 - Oct. 2012Whitby, Porirua, New ZealandGeneral Manager Operations & Delivery for NSG NZ is a wide ranging, varied and challenging role. As a member of the NSG NZ Management Team I am engaged directly in ensuring the on-going success of our business from a client relationship and financial point of view. As Delivery Manager I am responsible for ensuring that delivery of solutions to our clients meets our strict QA processes. We are lucky to have a wide ranging and intelligent customer base which means I get to be engaged in interesting projects. As Operations Manager I ensure that internally we are being as efficient as we can be. I get involved in the constant improvement of our back office; moving as much of that to the Cloud as I can to increase sharing, move to operational monthly subscriptions and cope with our growth.
As with many small companies I also have the opportunity to become involved in many aspects of day-to-day operations: - Strategy; ensuring that we establish our vision and move towards that successfully
- Company Growth; managing our organisation through a period of significant growth and helping to direct that growth through decisions such as reseller agreements with appropriate partner organisations
- Big Picture Thinking; ensuring that we acknowledge our strategy as we perform our daily operations - keeping the whole in mind as we tackle and solve the challenges of the day
- Innovation; being involved in emerging in to new markets with smart technology integrations
- New Business Development; working with existing and new customers to develop mutually successful partnerships
- Consultancy; actively working with clients to implement geospatial solutions
- Presales; writing RFP responses and engaging with clients early in the cycle to ensure an appropriate response to their business needs
- Business Analysis; building requirements documentation and user stories
- Leadership and Management; line management and change management responsibilities of the NSG NZ delivery team
Explorer Graphics LtdGeneral Manager Operations and Delivery
Mar. 2010 - Mar. 2012Whitby, Porirua, New Zealand- To manage the company’s client delivery responsibilities
- To ensure client projects are delivered on-time
- To ensure client projects are delivered on-budget
- To ensure company resources (staff and infrastructure) are in place to meet company obligations with regard to project delivery
- To ensure the company is current with technology changes and developments
- To coordinate and provide resources as may be required to support sales and marketing efforts
- To endeavour to seek that appropriate innovative solutions are considered and where practical utilised to meet delivery requirements
- To provide services and appropriate resources to support international opportunities via EGL and the wider NSG group
- To provide regular status operating reporting to the CEO and input to EGL board reporting
Eagle TechnologyCustomer Care Group Manager
Feb. 2009 - Mar. 2010Wellington, New ZealandBuilding on the experience of starting the Customer Care Group at Esri UK, I was asked to initiate the same approach to proactive customer support Eagle Technology, the New Zealand Esri Distributor. It is this role that brought me with my family to New Zealand. Customer Care is all about delivering proactive value to the customer and primarily uses the Esri Maintenance as the mechanism for delivery. The role responsibilities included:
- Customer Relationship Management
- Use Case Development
- Business Case Development
- Developing and managing Service Level Agreements
- Customer representation Clients I dealt with included:
- Land Information New Zealand (LINZ)
- Department of Conservation (DoC)
- Ministry of Agriculture and Forestry (MAF)
- Earthquake Commission (EQC)
- Auckland Regional Council (ARC)
- Many local and regional government agencies across New Zealand Major achievements:
- Customer Relationship Management and management of SLAs with MAF for the Climate Change Information System (CCIS) and the Incursion Response System (IRS)
- Technical presentations at the NZ Esri UC including Plenary and session on Local Government Shared Services
- Development of 4 tier SLA approach
- The establishment of Eagle as a proactive GIS support organisation within the Esri NZ GIS community
ESRI (UK) LtdCustomer Care Manager
Mar. 2008 - Feb. 2009Aylesbury, Buckinghamshire, UKIn March 2008 I moved from the Technical Solutions Group and with the assistance of the new Head of Customer Services, Jackie Loudon, defined and recruited in to the new Esri UK Customer Care team. This built on work initiated in TSG which was providing proactive technical support to customers. The Customer Care concept was to re-join organisations business outcomes with technology which could be implemented to meet those specific needs. Customer Care Consultants are client focuses and offer sound technical and business advice which leads to strategic partnerships with customers. A CCC's aim is to become a trusted advisor within the organisations they deal with; an individual which can be trusted to put the needs of the client at the forefront of the engagement. KPIs were developed in line with the organisations Critical Success Factors and it quickly proved that the Customer Care approach complements the more traditional Sales approach and not only delivers value to customers but also generates revenue through repeat business. Key Achievements:
- Formulating the Standard Operating Procedures for Customer Care
- Gaining acceptance for the role of Customer Care across the business including the integration with the Sales Team
- Building an opportunity pipeline in excess of quarter of a million pounds within 6 months
- Increasing the customer satisfaction of the accounts touched by the Customer Care team
- Providing on-the-job training for the Customer Care Team During this role I also coordinated all technical content; technical workshops (35 across 2 days) and the technical content for the Plenary, for the Esri European, Middle East and Africa (EMEA) Conference which was held at the QEII Conference Centre in London in October 2008.
ESRI (UK) LtdTechnical Solutions Group Industry Manager
Jan. 2006 - Mar. 2008The Technical Solutions Group team provided pre and post sales support to Esri UK's customers. The team was split in to a technical team which cut horizontally across all domains and an Industry team focused on working with the Industry Sales team. The Industry team focused on becoming Domain Experts in the market they operated in, split in to Local Government, Central Government, Utilities, Defence and Commercial. Each industry had up to 2 TSG consultants assigned to it, supporting up to 4 sales people per team. As Industry Manager I was responsible for managing the team of TSG Consultants working in these industries as well as maintaining technical and domain expertise myself. The role provided technical input, mentorship and guidance to the team in their dealing with the Industry Sales Team. As Manager I also helped set the strategy for TSG in consultation with the TSG Technology Manager and the Esri UK Technical Director and worked with the Sales Team leads to ensure that their needs were being met by the TSG Industry Team.
ESRI (UK) LtdGIS Consultant
Jul. 2001 - Jan. 2006Part of the technical team in the Presales team, which became the Technical Solutions Group primarily assisting the Central Government sales team, providing re and post sales support to the team through demonstrating data and technology aligned to business needs Creating and delivering demonstrations and presentations for events
Ordnance SurveyGIS Team Leader
Jul. 1998 - Jul. 2001Day to day running of the GIS Team, 6 - 8 team members, providing support to the business through the demonstration of Ordnance Survey data in a variety of GIS technology.
Contributing to the OS Research team and strategy.
Ordnance SurveyGISlab team member
Jan. 1996 - Jul. 1998As part of GISlab I built demonstrations using a variety of GIS software to show the power of Ordnance Survey's data. I delivered these demonstrations to visitors to the OS including individuals, businesses and other National Mapping Agencies. I also managed the development of a new GISlab facility which showcased our work as part of a new OS visitor experience.
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