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Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
PAR TechnologyDirector of Product Management
Jun. 2022Dallas, Texas, United States
Shiji GroupGlobal Product Manager
Apr. 2021 - Jun. 2022Texas, United States
Omnico GroupProduct Manager
Jan. 2020 - Apr. 2021London, United KingdomResponsible for expanding product capabilities to handle US POS addressable market.
NCR CorporationProduct Manager
Aug. 2017 - Jan. 2020Dallas/Fort Worth Area
OracleTechnical Services Manager
Oct. 2014 - Aug. 2017Dallas/Fort Worth AreaManage and coordinate the technical services team made up of 6 developers and 3 business analysts. Oversee the day-to-day activities associated with the migration of group into Oracle standards and practices. Responsible for working with customers and third party development organizations to construct interfaces between products and third party vendors which included MSSQL and Oracle Databases, proprietary interface scripting language for Oracle Hospitality Restaurant Point of Sale Systems, and Crystal Reports. Provide strategic and tactical leadership to the implementation team responsible for online ordering integration into our cloud based point of sale system; ensure stable and productive vendor relationships and validation, vetting the request, assessing feasibility, scoping, writing business cases, requirements, specifications, and test cases. Participate in the input and direction relative to the overall management and success of the company
MICROS Systems IncTechnical Services Manager
Apr. 2013 - Oct. 2014Based out of Dallas, TXLed service team of 6 developers in customizations requests from the North American district and dealer channel and provided project and organizational management skills to identify roadblocks in the current procedures. Played a key role in release of several software programs and packages which resulted in the business unit reaching sales goals. Recommended changes to products or services to fulfill customer needs. Determined feasibility of requests, scoped the projects, defined requirements and specifications, drew up contracts and handled the billing of projects. Ensured that all work was performed according to MICROS performance standards.
MICROS Systems, Inc.Quality Assurance Manager
Mar. 2011 - Apr. 2013Columbia, MarylandMonitored the development of 8 quality assurance engineers. Developed and audited test plans, test cases and responded to escalations from the field. Utilized SDLC waterfall and agile methodology. Responsible for the administration of the TargetProcess management system, which allowed visibility and transparency across the organization. Developed reporting process on bugs found, criticality of bug, priority of bug, bugs fixed, and bugs introduced by bugs fixed.
MICROS Systems IncOperations Manager, Corporate Support
Mar. 2007 - Jan. 2010Columbia, MarylandManaged a team of 25 agents on a 24/7/365 help-desk. Scheduled coverage of the staff, managed the budget, and minimized over time labor to meet company’s goals. Developed protocols that dropped response time to calls from over 20 minutes to 2 minutes. Identified problem areas and instituted appropriate measures which resulted in an open case load of 1200 reduced to 150.
MICROS Systems IncProject Manager
Aug. 2005 - Mar. 2007Las Vegas, Nevada Area
MICROS Systems IncQA / Software Test Manager
Jan. 2001 - Dec. 2005
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