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Work Background
Solotech Inc.Corporate Business Development / Managed Services Account Manager
Sep. 2023London, England, United Kingdom- Manage the full 360° sales cycle — from identifying and nurturing prospects to closing deals and supporting successful project execution. - Drive business growth by selling tailored AV solutions to corporate clients, live entertainment venues, and high-profile events. - Develop strategic relationships with key decision-makers in industries such as finance, tech, retail, hospitality, and entertainment. - Customize AV system designs in collaboration with internal engineering and design teams to meet unique client goals and technical requirements. - Leverage market insights to position Solotech’s AV solutions as industry-leading in fixed installations. - Present compelling proposals and solutions to C-level stakeholders, ensuring a clear ROI and alignment with business objectives. - Collaborate closely with project managers, engineers, and technical crews during the installation phase to ensure seamless handoff from sales to delivery. - Maintain ongoing client engagement throughout project lifecycles, ensuring satisfaction, technical accuracy, and on-time delivery. - Provide input on managed service offerings, including post-installation support, system monitoring, and maintenance contracts. - Advocate for continuous innovation in AV services, promoting cutting-edge technologies in audio, video, lighting, and control systems. - Monitor project KPIs, client feedback, and service performance to enhance delivery standards and identify opportunities for upselling or expansion. - Act as a trusted advisor, supporting long-term client relationships through strategic account management and follow-up service.
essensysCustomer Success Engagement Manager
Apr. 2022 - Sep. 2023• Define strategic account plans driving adoption, usage and revenue
• Proactively establish external relationships and lead business reviews, interfacing with C-suite executives to align joint business objectives and agree to a mutual success plan.
• De-escalate and resolve critical customer issues spanning from customer outages to custom solutions.
• Collaborate effectively with the product department by surfacing customer feedback and advocating for roadmap priorities that strengthen customer value.
• Secure expansion opportunities that drive significant revenue realisation, including up-sells and/or cross-sells.
• Proactively monitor the health of my client portfolio and identify/manage escalations and churn risk.
• Strategizing with the sales team to identify opportunities for expansion and growth whilst maintaining a high level of net revenue retention.
• Identify and work with accounts that are not fully utilising the product (a likely churn risk) using product data, queries and information to support my analysis and work with the account to increase usage and show prove value.
• Conducting monthly operational meetings with my accounts showing valuable data analytics on their platform use and completing tech stack reviews to gain a deeper understanding of how they work and in turn identify any further opportunity within the account.
• Team collaboration to create relevant content designed to help customers see the value of the essensys platform and gain ROI.
• Managing contract renewals and negotiations.
• Identify industry trends and proactively share knowledge with my accounts.
• Management of ‘Enterprise’ level accounts.
• Completing sales enablement webinars to assist customers in selling their space.
• On-site strategy days with accounts to complete a deep dive into their business to evaluate their goals and targets and work closely with them to reach these.
essensysCustomer Success Team Lead (Interim)
Sep. 2021 - Apr. 2022
essensysCustomer Success Engagement Manager
Feb. 2021 - Sep. 2021London, England, United Kingdom
Blue Surf Networks LtdFounder / Business Development Director
Mar. 2019 - Feb. 2021London, United Kingdom• Developed a business plan and sales business plans to acquire new clients.
• Created new brand awareness through marketing, sales materials, and sales replication.
• Worked on call campaigns in partnership with HPE to boost sales and further build a pipeline of projects.
• Developed strategic partnerships with major brands.
• Tracked new markets and emerging trends.
• Promote the Blue Surf Networks brand at networking events.
• C-Level targeting and negotiation.
• Day to day running of the business and administrative tasks.
• Setting monthly Financial targets.
• Planning, designing, and supplying IT infrastructures that meet the clients’ needs.
• Worked on government tenders
ITVET LimitedClient Account Manager
Feb. 2018 - Mar. 2019Essex• Scheduling annual/bi-annual reviews with clients on site.
• Engaging with clients to provide advice on their services and up selling any additional products and services where applicable.
• To grow contracted recurring revenues within my client account set.
• Drafting proposals for IT Support / Managed services including ISDN/SIP phone systems, Public Wi-Fi, Leased lines, converged networks, cloud server migrations and O365 migrations.
• Identify / develop new accounts.
• Site surveys & IT consultancy for all types of IT projects.
• SaaS – 360-degree sales cycle for the Retail Report software used in shopping centres.
Easy Tiger Executive Search LtdInternational Head-Hunting Recruitment Executive
Jul. 2017 - Jan. 2018London, United Kingdom• Consultative approach to talent requirements.
• Extensive global searching through LinkedIn and existing network.
• High quality candidate screening, phone & Skype interviews to check integrity and creditability of the candidates.
• Met candidates face to face for Senior roles in the UK, International Executives Virtual.
• Attending regular networking events such as FEM and IBA in London, Singapore, and Hong Kong.
Ingram MicroFujitsu Server & Storage Sales Specialist
Apr. 2017 - Jun. 2017Milton Keynes, United Kingdom• Identify and Develop new business by cold calling, presenting quotations and reviving old accounts
• Support sales focus days when Fujitsu was in house with incentives for the sales teams to increase revenue
• Maintain accounts, updating spreadsheets and sales forecasts to keep track of sales.
• Creating an email group to regularly send marketing shots to new and existing clients
deVere GroupFinancial Advisor
Jun. 2016 - Jan. 2017Prague, The Capital, Czech RepublicThis position required me to network and research for prospective clients and contact them to arrange financial reviews and illustrate tax efficient investment portfolios such as the following. • Financial reviews around key products from: UK Pension Transfers (QROPS); Regular Savings Plan; Retirement Planning; Lump Sum Investments; Portfolio Bonds
• C-Level executive engagements
TravelTravelling
Oct. 2014 - Jun. 2016I took a career break to travel South East Asia and Australia on a working holiday visa. I worked my way up and down the east coast of Australia doing many jobs including bartending, club promotion, department stores, farming and charity work. The most exciting and interesting work was my 3 months I spent working on a cattle station deep in the Australian outback which was a fantastic experience I will never forget! Mustering thousands of cattle with people on horseback, quad bikes, motorbikes and helicopters.
Comms-Express.comKey Account Manager / Business Development
Jun. 2008 - Oct. 2014Chelmsford, United KingdomManaging and developing existing clients by collaborating with the Marketing department and
Senior Sales Managers to maximize the commercial potential of key customer accounts.
This includes:
•Devising development strategies on a monthly basis, which support our on-going and
constantly evolving e-marketing materials.
•Planning, designing and supplying IT infrastructures that meet the clients’ needs whilst
ensuring they are compliant with industry specific restrictions.
•Working closely with internationally recognized brands such as Cisco, APC, HP and Netgear
to ensure the customer receives the best possible solution for their needs.
•Managing customer projects by liaising with multiple sources to ensure the delivery of
products within strict time constraints.
•Responding to enquiries from new accounts, establishing which of these have the
largest commercial potential and designing a development strategy bespoke to them.
•Overseeing and adapting to the rapid growth in company turnover and playing a key
role in diversifying the company product range.
•Managing several large key accounts and their operations nationwide, including; Blue
Chip Customer Engineering (and subsidiaries), Kelway (UK) Ltd and BlueArc Limited
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