ShopifyShopify Plus - Merchant Success Manager
Jan. 2016 - Mar. 2020As a Merchant Success Manager at Shopify Plus, I helped high-growth, high-volume brands scale by providing strategic guidance, technical expertise, and industry insights. Shopify Plus powers some of the world’s most recognizable companies—RedBull, GE, Boll & Branch, P&G, Kanye West, Kylie Cosmetics, and more—delivering the scalability, reliability, and flexibility that enterprise merchants need to thrive in a fast-moving digital landscape. My role centered around building strong, long-term relationships with top Shopify Plus brands, helping them overcome roadblocks and implement tailored eCommerce solutions to achieve their growth goals. By serving as a trusted partner, I provided guidance on: ✅ E-commerce Strategy & Best Practices – Advising brands on the most effective ways to scale, optimize, and future-proof their business.
✅ Technology & Integrations – Supporting API implementations, ERP integrations, and tech stack optimization to streamline operations.
✅ Social Commerce & Marketing – Helping brands leverage emerging channels, from DTC growth strategies to influencer-driven campaigns.
✅ Data-Driven Growth – Conducting site audits, analyzing analytics, improving SEO, and identifying new revenue opportunities. At Shopify Plus, we believe enterprise merchants should love their commerce platform. My mission was to ensure they had the insights, tools, and support to maximize success—helping them grow faster, smarter, and more efficiently in a competitive market.