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Work Background
Access | Information ManagementEnterprise Account Executive
Sep. 2021 - Jan. 2025• Managed and oversaw a portfolio of 20+ client programs, focusing on relationship management, implementation, process improvements, and business compliance, to ensure successful project execution and client satisfaction.
• Achieved consistent quota attainment, with customer growth exceeding 125% of goal, while successfully managing 15 to 20 enterprise accounts, generating over $6 million in revenue.
• Drove new business development, fostering strong client relationships, and recommending strategic solutions to increase revenue and product adoption across a wide range of industries, including government, healthcare, finance, and manufacturing.
• Led client meetings and business development initiatives, utilizing excellent business analysis and project management skills to recommend process improvements, and drive revenue growth through upsells and cross-sells.
• Worked closely with C-level executives and cross-functional teams to ensure smooth project execution, offering strategic advice, and troubleshooting solutions to meet client objectives and achieve company profitability goals.
Iron MountainSR Client Development Exec, Enterprise Account Exec, SR Sales/Client Exec, SR. Strategic AM
Jan. 2006 - Dec. 2019• Coordinated strategic communication between Operations, Service Delivery, Sales, Executive Management, and both internal and external customers, to ensure seamless service delivery and alignment with client needs.
• Managed a portfolio of 20 Iron Mountain Enterprise customers, providing oversight, strategic recommendations, and training on their entire records management programs to ensure optimal performance and compliance.
• Consistently exceeded account revenue growth targets by identifying and capitalizing on cross-selling opportunities, fostering long-term relationships, and driving multi-year contract negotiations.
• Built and maintained strong executive-level client relationships across diverse industries, including government, finance, healthcare, legal, and manufacturing, facilitating trust and collaboration on business solutions.
• Delivered formal quarterly and yearly business reviews, presenting performance metrics, identifying opportunities for improvement, and ensuring customer satisfaction, and continued partnership.
Iron MountainSenior Sales Training Consultant
Apr. 2003 - Dec. 2006• Supported and trained Sales Representatives and Account Managers across all divisions and business lines, ensuring a comprehensive understanding of Iron Mountain's products, services, and solutions.
• Designed, organized, and facilitated the New Hire Training Program for the Hard Copy Division, equipping new employees with the knowledge and skills needed for success.
• Delivered training on inventory software, records management platforms, and internal applications (SFDC), ensuring that both customers and internal counterparts were proficient in essential tools.
• Conducted needs assessments and task analysis to design tailored training programs, incorporating adult learning principles, and leveraging both live and web-based technology to optimize learning.
• Provided coaching and evaluation of training outcomes, ensuring ongoing effectiveness of programs, and adapting quickly to evolving business needs in a fast-paced environment. Supported and trained Sales Representatives and Account Managers across all divisions and business lines, ensuring a comprehensive understanding of Iron Mountain's products, services, and solutions.
• Designed, organized, and facilitated the New Hire Training Program for the Hard Copy Division, equipping new employees with the knowledge and skills needed for success.
• Delivered training on inventory software, records management platforms, and internal applications (SFDC), ensuring that both customers and internal counterparts were proficient in essential tools.
• Conducted needs assessments and task analysis to design tailored training programs, incorporating adult learning principles, and leveraging both live and web-based technology to optimize learning.
• Provided coaching and evaluation of training outcomes, ensuring ongoing effectiveness of programs, and adapting quickly to evolving business needs in a fast-paced environment.
EXTRAPRISE GROUP INCSales Training Consultant
Feb. 2002 - Oct. 2002
CT CorporationApplication Consultant
Jan. 2001 - Apr. 2003
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